Question about Singer Quantum XL-1000 Computerized Sewing Machine

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Touch screen not responsive

My touch screen "moves". Instead of being able to touch right on the design or the stitch to select it I have to touch 1 inch to the right. I have taken it for repair on 3 different occassions and it is good for one project and then it may move to the left. Currently it is split to the right and the left (meaning that if I need a stitch that is located on the far right or left side I am not able to access it because touching on that portion of the screen will select a design that is in the middle of the screen.

Posted by Brenda Davis on

  • Pedro Teixeira
    Pedro Teixeira Aug 11, 2017

    Hi, Brenda. I'm Portuguese, my name is Pedro (Peter) and I know how to help you. I'm a former technician (SINGER Portugal). There's a procedure, a tweak for the touching issue.
    Before you turn on the machine, place two left fingers on the front buttons, one finger on the start/stop button and other finger on the back way button, the one right above the start/stop button.
    Be sure you have the fingers placed before turning on the machine. Turn it on, wait until the letters SINGER start disappearing, then touch on the display and remove your fingers at the same time, if everything went right you should have a point on the left center side of the display.
    If it didn't happen, you will have to repeat the operation until it happen.
    Next, touch the point wherever he appears (it will appear 4 times) and then you will have a blank display.
    Next you will touch The ? signal at the bottom of the display. Now you will have numbers inside squars, touch the 10 and get 22 40 above and 40 22 below, then hit ok.
    Next you will touch the 11 and choose the option 4, then hit ok.
    In the end touch the numbers 9 - 8 - 7 by this order and turn off the machine.
    Now you should have your problem solved.
    Try it and good luck.
    Sorry about my english.
    Pedro Teixeira

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5 Related Answers

Peter Bradshaw

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SOURCE: picking up bobbin thread

First easy thing to check, are you using the correct length needle.
If this is not the problem then somehow the needle bar has moved and the the needle depth is to high or the timing is wrong..
Unless you really know what you are doing then I am afraid a sewing machine tech needs to reset the needle depth and subsequently the timing.

Posted on Mar 30, 2008

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Anonymous

  • 1 Answer

SOURCE: Singer futura ce-200 problem, pattern mis-alignment

I have had similar problems in the past.
Do you hear a noise from the embroidery unit when the misalignment occurs ? If so, I suspect that your issue may be that you have some resistance under the hoop. Is there extra material that may be rubbing on the machine or catching somewhere. I have found that if I use some masking tape to keep all of the extra material from hitting any other parts of the machine or dragging under the edge of the hoop this error does not occur. FYI: I also stopped using the "optimize stitch speed" option at the same time. I believe that material dragging was causing the problem, but I still wonder about the stitch speed optimization feature.

Posted on Jul 20, 2008

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Anonymous

  • 1 Answer

SOURCE: machine beeps and stops sewing, no error message displayed

sounds like not through the tension plate (on top) right... rethread and make sure you hold the thread taunt toward you as you putt through top tension... you should hear a slight click and some resistance...

Posted on Apr 17, 2009

Anonymous

  • 1 Answer

SOURCE: singer 2662 only does a straight stitch

got the same problem - wish I could help you -

Posted on Jan 13, 2010

Anonymous

  • 6 Answers

SOURCE: arm wont move and needle wont go up and down any

Annoying solution, but works every time. Remove the ENTIRE bobbin casing from the base and then turn the wheel. The needle should lift right out. Reassemble bobbin casing and oil very well.

This generally only happens when you are sewing through several layers of fabric or though a thick fabric. If you are doing neither, the timing in your machine may be off and you will need to get it repaired.

Posted on Jul 20, 2010

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I have the Epic. I have an embroidery design on a thumb drive. I have put in every search word I can think of to tell me how to get the file on my machine, but no luck. Can you help?

Hello Lynnette
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Hi Can u please tell me how to calibrate my Designer 1? Have not done it for a few years and now I've forgotten. Also my touch screen is only partially responding....I'm not getting any response...

Hi Vina, Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue! ** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again. Hopefully that helped you out!! Happy Sewing!! Kathy
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Needle up down moves the embroider

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The Broken Thread message usually means that it has started the colour, but the thread has been pulled down underneath instead of making nice locked stitches. Hold onto the thread end until the machine has stopped and beeped for you to cut the thread. This usually solves that problem. Sometimes the thread gets pulled out of your hand so just back up the stitches a few and start over, holding the thread more tightly. Don't tug on the thread - just keep a firm grip.

Designer 1s often cut the bobbin thread too short so that it can't make those nice locked stitches when it starts. You need to take off the hoop, open up the bobbin cover and use your stylus, the tip of a pair of scissors, tweezers (whatever is to hand) to pull the bobbin thread out a little. Instead of cutting it on the bobbin thread cutter, just let it hang outside by 1/8" or so. That way you can be sure there is enough bobbin thread available for the stitch to lock. Don't use the scissors button on the machine after every colour change. Sure, it makes for a tidier back of the embroidery with less work for you afterwards, but if it means you are taking the hoop and bobbin cover off after every colour change then it is not worth it in time-saving.
If your machine is doing this - cutting the bobbin thread too short - mention it to your tech. when you machine goes in for its next service. He may be able to tweak the bobbin cutter so it does not cut so close.

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I have a designer 1 and when i select the option block that I want - i actually have to touch below it a whole block for it to register what I wanted!! Help!! We moved states away from where I bought it.

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I have seen some of the older style machines that are very susceptible to static charge. Usually this doesn't happen with newer ones. If you get static shocks on door knobs in your house, do not touch the screen of your machine with your finger. Use a stylus instead. You may also try touching the metal presser bar just above the foot and ankle when sitting down at the machine prior to using the screen. This should not be happening with a new machine. Check with your dealer.
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Touch screen not responsive

You need to re-align the touch screen using the following routine:

Accessing Alignment Mode:

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Then you will see a text message something like
"Press + to align"

STOP

Don't touch the "+" in the text message !!!!!

The one you want will be elsewhere on the screen and all on it's own, with no text around it.

Using the non pointed end of a needle, or the spare spool pin (nothing sharp) gently but as accurately as you can, touch the centre of the +

The + will move to several more locations as it organises the height, width and orientation you give by touching the centre of the + as it appears each time.

When it is finished, turn machine off, then on as normal.

If this does not correct the issue, it may well be something else, so please, if you want any more help with this, just post back here, or, drop a line through the "Contact Us" page at www.bargainbox.com.au
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