Need a replacement part?
To obtain a replacement part for one of our products, please call Consumer Relations at 1-800-544-1108. We?ll get the replacement part out to you as soon as possible.
If you prefer, please feel free to contact us via:
Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
(7 a.m. to 6 p.m. EST Monday through Thursday, and 7 a.m. to 4:30 p.m. EST on Fridays)
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There should be a bar attached right under the handle.. Take that bar out by pulling on the sides of it. Then insert the bar into the holes that are in the stroller where they sit... the seat needs to be reclined. And then you can attach the carseat to that bar and the back should rest on the tray. I hope that helps.
what I would do is try to find a way to completely detach it bars and all. they hand wash the whole thing...bars and all in the bath tub or something. This is what I did with my eddie bauer tandom stroller (worked like a charm)