When i turn on my computer it recognizes my external hard drive (Fantom Drive FDU80)but when i try to open it i get the message 'E:\is not accessible.' 'The request could not be performed because of an I/O device error' anything else plug into that same port works fine. i have been working on this for many months now because i want the material i have stored on the drive. any help you could offer would be greatly appreciated.
I don't know if you have found a solution already but this is what I tried.
If this is your bootup drive, disconnect all other drives, eg., CDRom/DvDRW, FDD, USB drives and try to bootup. You may also try to update your BIOS(only if you know how to).
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1. if you don't eject the eternal drive properly it could cause the controller board inside the case to fail. .2. USB drives are to be eject by the windows feature never disconnect while drive is in the port without using the ejection feature. 3. check the drive in another port to see if it can be seen in the computer list. if not you may a defective usb controller in the case. the drive can be remove and installed into a new case. The drive may not have been damaged. 4. A new case can be purchased at the local computer store.
It is entirely possible that your external hard drive is failing. I would recommend downloading Seatools for Windows (link below) and run extended hard drive test on it. Chances are if it is failing, it still recognizes within the system, but it is not readable enough for windows to display it and allow you to browse. http://www.seagate.com/www/en-us/support/downloads/seatools
If the light turns on (mine was blue) but the drive is not recognized on your computer desktop that most likely means the drive does not have enough power. This happened to me too, and I took it to a computer expert and he said the drive was not even spinning. So it was either the external power source that broke or the internal power source, the power panel that broke. I took it to a batter plus and tested the wattage for the external power source and it was okay so then i took the entire drive apart and disconnected the naked hard drive from the power panel. Then I purchased "SATA to USB" cables (runs around 10-20 bucks) and connected the naked hard drive that way to the computer and it worked. So the problem is basically that the internal power panel is not working, and i had 2 fantom drives that both had this problem and they both worked after i did what i just said.. so I think your drive has the same problem since the light comes on but the drive is not spinning. Take it apart, buy some SATA to USB cables and it should work.
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unless you fancy trying to connect the drive inside the unit directly to a pc by taking the box a part.
Put your ear to the drive and verify if it is making any strange low level sounds. Check to make sure the usb connection wasnt affected. YOu wont need a driver as it appears to be hardware related. Either the enclosure or drive may be failing.
If you know the files are there and the drive cannot be read then there must be a read error, the only other thing to try is a different usb or firewire port as the port itself may not be reading the drive.
Try it first by putting in a different port while the pc is on then plugging in and then restarting if the device is not recognised.
You may also try the drive in a friends pc to see if it is port trouble and not the drive