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Unable to send calls out after a change in the IP address

Hello, We have been using a Quintum Tenor CMS gateway for a while for both inbound and outbound calls. On the ISP's request, we have changed the IP and after the change, the calls will not go out of the Quintum box. Can someone give me a hint as to what might have gone wrong? Though it can receive the calls perfectly alright. - Kiran Reddy.

Posted by Kiran Reddy on

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Anonymous

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I hope that you have solved this by now, but the only way to be certain about what exactly happened is by reading event log trace. Your Quintum Reseller should have this knowledge.

Posted on Jan 06, 2008

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I need quintum axt2400 support

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NEED QUINTUM PASSWORD RESETTING

The detailed description of Configuring Terminal Software/Assigning IP address to Tenor DX is given below.If you need only RESETTING GOTO STEP 18.

1.From your PC, click on Start> Programs> Accessories> Communications> HyperTerminal. The Connection Description is displayed.

2.Enter a connection name (i.e., name for each unit such as Tenor DX 1 and click Ok.

3.Choose the connection port on your PC from the Connect Using drop down list box (i.e., Direct to Com1). Click Ok. The Com1 Properties window will be displayed. See Figure 3.

tinualbinale_22.jpg
4.From the Bits Per Second drop down list box, choose 38400.

5.From the Data Bits drop down list box, choose 8.

6.From the Parity drop down list box, choose None.

7.From the Stop bits drop down list box, choose 1.

8.From the Flow control drop down list box, choose None. Click Ok. A connection to the Tenor unit is established.

9.Click on Call>Call. A connection to the unit will be established. The login prompt appears.

10.Enter a login name. The default login name is admin.

11.Enter a password. The default password is admin. (Once you are up and running, changing the password is a good idea for security purposes). Step through each of the following parameters and enter the correct values for your installation: IP address, Subnet Mask and Default Gateway.

12.At the Quintum prompt, type ei to reach the Ethernet prompt and then type config to change to the configuration mode.

13.To set the IP address, type set ipa followed by the IP address.

14.To set the Subnet Mask, type set subnetmask, followed by the subnet mask.

15.Type siprd to change to the Static IP Route Directory.

16.To set the Default Gateway IP, type change 1 g followed by the IP address for the default gateway IP.

17.Type submit.

18.Type maint to reach the maintenance mode and then mc. Type reset. A confirmation message will ask if you want to reset the unit. Type yes to reset the unit. The reboot enables the Tenor to incorporate the new settings.

19.Once the IP information is set, you are ready to configure the unit.
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http://www.quintum.com/
go to the link above and then go to the support tab then look for chat or telephone number and get a rep they can give you a new or temp license tell them it got lost and they will replace.
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Setting up Call Progress Voice Announcement

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Asm 200

There are 6 potential volume adjustments for an Analog Tenor.
Rx & Tx at the Phone, Line & IP - Adjust them carefully, 1 dB at a time. There are some tests that can be run to test impedance too, which will ultimately affect audio quality.

http://www.quintum.com/support/xplatform/telco/Tenor_MFG_Test_SecondGen.pdf
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