The recommendation to get a new motor may be overkill and a very expensive option. Also on this site I found an alternative solution which was to just replace the motor brushes. This we did and it fixed the problem, coasting us just £20.15, rather than the £199 quoted for a new motor!
A reasonably competent person needs to remove the motor, identify the brushes and remove - just involves two hex-head screws. When new the brushes will be around 2.5cm long. They need to be around 1 - 1.5cm long to work. Alternatively the spring(s) may be sticking, preventing the brushes from being pushed against the rotor.
When calling suppliers to enquire as to availability I needed not just the product description, but also the PNC and serial numbers (located inside the front door), as types of brushes have varied during the production period. However the outlet I went to still did not have the correct bush - housings were different. The chap serviing very kindly swapped new brushes into the existing housings - this is something you could do yourself if you cannot get the exact same ones - just a little fiddly.
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Hello. I got error code C9 on a LAVAMAT 86800. It pumped in water, and it pumps out water. You can select pump in or out....But the motor dont turn. It will not sentrifuge. So I bought new carbon brush'es on the net. One of them were totally wore down. Now it works. They lasted for 10 years.
C9 is a motor fault.
Normally it's worn out carbon brushes so you'll need to check them first.
If worn out or broken, replace them.
Then, you need to erase the code (reset the machine).
To do this, turn the dial to off.
Press and hold together, prewash and soaking buttons.
While holding them, turn the dial 1 click anti clockwise.
Release the buttons.
Turn the dial to off, to any program and back to off.
This should get rid of the C9 code.
It will come back if you don't repair the motor fault.