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Phone asks to press memo for setup instructions

I have had this GE corded/cordless multi handset phone for a few months and really like it. All of a sudden it keeps saying "Press and hold memo button to receive setup instructions." If it happens while I am on the phone, I get disconnected. I have tried unplugging the phone both at the back and from the wall jack to no avail. Has anyone had this problem? If so, what is the solution? It is under warranty and I can send it back, but in the meantime I will not have a phone!

Posted by Maryjane Ferrara on

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  • Anonymous Dec 24, 2007

    same problem.

    Never buy General Electric. Never.

    M

  • inklings Sep 02, 2008

    I am having the exact same problem only the Initialization message started right from the beginning. It doesn't always disconnect the phone call when I'm on the phone. But it drives me crazy telling me to initialize every hour or so. I might need to find a 12V adapter.

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Anonymous

Never buy General Electric. Never.

Posted on Dec 24, 2007

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We have that same phone and have experienced the same exact problem. I called the 800 GE support number but they couldn't do much except to suggest the norm - unplug, remove batteries, wait and plug back in. They also suggested that we call our phone provider and give them the REN number from the back of the phone. This has something to do with how many phones you can have connected at the same time. We called and they verified that there was no problem. Finally we switched out the 9 V transformer that came with the phone with a 12 V and things seem to be working fine. It's only been a couple of days but we were getting that annoying 'Press and hold menu button' at least once every 1/2 hour so things are looking up!!! ;)

Posted on Oct 08, 2006

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  1. When you pick up your GE cordless phone and press a button, the phone should beep as a confirmation that a button has been pressed. If the telephone handset does not beep, or if it does not respond to any buttons, the battery may be in need of a recharge. Verify that the cordless phone base unit is plugged in to an electrical source, then place the handset into the charging cradle. If no lights illuminate on the phone, or if charging fails to correct the issue, clean the metal charging contacts on the cordless handset and place the phone back on the charger. If it still fails to respond or to charge, the unit may need to be serviced or replaced.
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  2. If the cordless phone charges up and appears to be ready for use but dies after only short periods of use, the internal rechargeable batteries may need to be replaced. Replacement batteries are widely available at electronics and discount retail stores. Note your phone's exact model number, as this number will be necessary when purchasing a replacement battery.
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  3. If the GE cordless phone powers on, and beeps when you press keys, but no dial tone is heard, one of three problems is the likely culprit. The phone's batteries may have an insufficient charge to fully power the phone, a condition that can be corrected by simply placing the phone back in the charger. If the batteries are charged, but no dial tone is heard, it is also possible that another telephone in your home or office is "off hook" or in use; verify that all telephones, fax machines and modems are securely on the hook. If there is still no dial tone, your telephone service may have been disconnected or require service by your local telephone company.
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