Sadly, my Phillips GoGear (HDD070/05 2GB) found its way into the washing machine. Now, it doesn't work at all. It's dry, but the problems still remian. It wont turn on, it wont be recognised by my PC when connected, even with the power adaptor plugged in and it smells of Pirsil (okay, not much of a problem. I have opend it up and the insides, as far as I can see are dry, but if I shake it lightly, I can hear something moving around. I dont know if this is water or something else.
I bought the device from Ebay and so it is not covered by Philips waranty (as far as I know).
Is the device salvagable? I thought about letting the battary charge and then trying to reinstall the firmware, but I'm not sure. Please help me out, I really want my player back.
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Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
I wouldn't format it. If you are having problems, run a Repair in Philips Device Manager. If you are getting format errors, then the songs you are trying to load are not compatible with the player - if you download songs that are in true mp3 format, then you will not get any format errors.
If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot. If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date." -Tha Mp3 Doctor
To reload drivers: WARNING: this process will erase all songs off the GoGear. Disconnect the GoGear from computer. Turn the GoGear off. Hold in the volume + button. Reconnect the GoGear while holding in the volume + button. Continue holding the volume + button. After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now). Good To Go (Gear)! -Tha Mp3 Doctor