DVD drive can read cds with no problems, but can no longer read DVDs
I haven't used the laptop in months, and the last time I used it there were no problems. Recently, I've learned that the drive will no longer read DVDs at all, but has no problems at all reading CDs of any type or burn.
I've checked the drivers and removed/reinstalled the device from the Device Manager, but to no avail. Any and all assistance would be greatly appreciated!
Re: DVD drive can read cds with no problems, but can no...
If you have used and/or burned a DVD that wasn't tested to work successfully with your DVD-rom then there is the off chance that it ruined the DVD portion of the drive. I have had the same problem myself and unfortunately the only solution is to replace the drive or get an external drive. If your laptop is still under warranty then see what the manufacturer can do for you.
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actually the problem of your writemaster is the speedometer or what we call Laser Eye. This Laser Eye is damage but not totally can read only CDs but not DVDs, you can no longer burn a DVDs on it, i experience to that, only CDs can read and write on it. This time you buy a new DVD Writer to replace on it, or if warranty you can send it back to the Store you buy. I tell you it is still not working.. Just buy a new one. Good Luck!
It sounds like a hardware fault on the drive itself. The laser and focussing mechanisms are different for CDs and DVDs. The fact that the drive can read DVDs fine suggests that the laser and lenses can no longer focus correctly to deal with CDs.
Replacement of the drive would be the only fix, although you might find it a lot easier to buy an external USB DVD drive.
Jeff - If you have not changed your software configuration in any way since the last time you could successfully play a DVD, it could be that the drive has failed. You can test this most easily by taking these DVD's that won't play in your Acer now, and play them in another good computer, or a regular home DVD player. If they play in your other systems/players, you will see right away. And if the machine is that new, you might be able to get it easily fixed under your manfuacturer's warranty.
If you have made any kind of changes to your system software that could affect your dvd burner, that could cause it to not recognize them perhaps, as well. By changes I mean - installing some kind of alternative dvd playing software than what came with your machine, etc. If you did not make any software changes, it is likely a hardware problem.