*firmware problem* Can anyone help me? my zen creative touch says 'firmware problem' when i turn it on. Im not exactly sure how to reinstall the firmware and all these upgrades ive downloaded for it say my player wont start up properly so i cant install them. what do i do? any help appriciated thanks x

check on the zen site and make sure you have the current version for your zen.
download it and do a rebuild with new firmware.
this mp3 has a hard drive, the exact one that the ipod has. They are not immuned from crashing for sure.
But doing a reinstall of the software will probably help alot.

then i would suggest you to reinstall the firmware of the player once.

this will clear the problem

Click Here for Creative Software and manual

You may need to reinstall the firmware on your Zen to get it working properly again. The above link will take you to the creative website and the exact page you need for your software and manual downloads.

but when you connect the it to system. dont you get a alert in system try that a "FOUND NEW HARDWARE"?

just tell me what is the exact message what you get in your system when you connect the device.

if the system does not detects anything about the drive then there is nothing that can be done about the drive.

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

you can go to the creative website by clicking this

http://www.creative.com/language.asp?sDestUrl=/support/downloads


and you can download drivers, firmware from any operating system you have.

my creative zen is being dumb no matter what i push the recovery mode is still gonna be there what do i do

· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location: http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.
you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to www.Creative.com -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.