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Unfortunately, your H320 is great for music, but quite limited when it comes to video files.
The video format specs for Iriver H320 are:
File format: AVI Codec: XviD MPEG4 (recommend XviD 1.0.2 codec) Resolution: 220 x 176 only Frame Rate: 10 or 15fps Bit Rate: 500Kbps or less Audio Codec : MPEG 1/2/2.5 Layer3 Audio Bit Rate : 128Kbps, 44.1KHz, CBR
For video conversion, try Pazera's Video Suite or NCH Prism Video Converter; both are freeware.
go to your music sourse on the computer and delete it from there, then make sure the file is out of your computer completely by deleting the raw file. next plug your iRiver into the computer and syncronize it to you music source, the song or songs should have been deleted. I used to have an iriver but got an hour glass that never ended when I turned it on, i fixed it but then it happened again so i got fet up with iriver and gave in and went and bought an iPod
i've recentlly had the same thing but mine fixes itself immediately after scrambling for 2 secs...
in your case though, if its just 1 song it could be the song codec. if otherwise then either try differnet headphones or maybe open it up and see if the headphone interface still works.