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You can try their customer service. It is available by phone, email, or chat. I included a link to what is available on ebay but I have no way of knowing if such wheels fit your stroller because of lack of a model number on the advertised items. Sorry, I have not found other replacement parts.
How about a simple Google search for "Eddie Bauer stroller manual"? First page of results includes the link below with the description: "Our customer service staff can help you find the correct part or manual... Eddie Bauer Baby Gear Parts and Manuals
When you say the wheels fell off did they break of at the spokes (making the wheels useless) or did they just come off the metal stub axles? The Eddie Bauer is not a brand available in new Zealand but I've fixed a lot of strollers and the most common problem is a failed Star-lock washer. Most strollers use a star-lock to hold the wheels on, either a shiny domed one in plan view or a plain flat one hidden behind a plastic hub cap. Check this out
My experience with tandem strollers is that they are difficult to manoeuvre in cities (over kerbs, grass, gravel, etc.) and hard to turn. I also found that the infant car seat into the stroller trick is short lived, and you'll need the stroller for a long time after you need that.
My recommendation would be to buy a good side by side double with larger jogging type wheels instead. Tike Tech makes a great one that folds easily and is a lot easier to push.
I know target carries eddie Bauer items. However I looked up "covers for the twin seat Eddie Bauer stroller" and several websites came up.. one is promising and has many styles. They even have special order. There are summer and winter and rain covers. I am sure you can find one to fir your stroller. i included the 1-800 number if you need to speak to someone....
Try this link www.sashaskiddieproducts.com/strollers.htm Toll Free (888) 640-0917
Generic - Tandem
I found this on Cosco's site:
"Need to order a replacement part?
To obtain a replacement part for one of our products, please contact us by email, mail, fax or phone. See details listed below."
Email :Email usMail :
Dorel Juvenile Group Consumer Relations Department P.O. Box 2609 Columbus, IN 47202-2609
(800) 544-1108 (7 a.m. to 6 p.m. EST Monday through Thursday, and 7 a.m. to 4:30 p.m. EST on Fridays) hope this helps