Printer will make two passes using yellow and magenta and will not complete the print with cyan (or blue). After two passes, I get error (red) indicator and media light goes off. Tried printing images and test pages and they're both doing the same thing. Need help, I've wasted 8-9 papers. Thx.
This sort of thing is usually due to dust/dirt on the sensor that detects the gaps in the dye-sub film. Half of the sensor pair is in cover that flips up to replace the ribbon, the other half is under the plastic bar. I clean them with a dry Q-tip or blow them off with canned air.
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Is it under warranty, are you re-filling the cartridges? If yes to first and no to the other two, send it back under warranty. If you use copy cartridges or refill old ones the warranty is vod. This means you need to replace the printer. To be honest, you'd be better off buying an Epson all in one. Even the wireless model start @ sound 40gbp and you can buy good copy cartridges from choicestationery.com
This is the cartridge color problem, if you've refilled the cartridge, there must be proportion problem (magenta/yellow/cyan), or if you print dark colors like green or blue (which uses cyan and yellow mostly) and never use the red or other color (magenta and black), cyan and yellow might have finished up. If you can refill it proportionately, go ahead, but i would suggest you to purchase new cartridges and install.
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You are more than likely out of magenta (red) ink. That printer uses a tri-color cartridge, and it has cyan (blue) magenta (red) and yellow ink. Green is blue + yellow-therefore you do have those two colors; since it will not print anything red or black you will need to replace both cartridges.
If some colors are
printing but other colors are not printing this usually indicates a problem with the
printer color supply (ink, film or toner exhausted), a problem with the
printer (stuck ink nozzle, dye film not advancing, toner drum clogged or
jammed), or a problem with the printer drivers used on the computer.
Refer to the documentation that came with your printer and printer software
and even then if u want our technician support contact us at http://tinyurl.com/mtgjzz