When i turned it on shows a cartridge problems (color one), i replaced it , took it off, and the error persist, i cant even print in black. The E for error still showing and the light keeps blinking, anybody help me, please
I just recently had the exact same problem. I went to the HP site and went to the Software and Drivers section for software and patches to download. I scrolled to the very bottom and downloaded the one marked "HP Print Cartridge Utility" and installed it. It fixed it in about 5 seconds. I hope that helps!
Here's the link I used:
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Good Day Sir, hope this will help you. print cartridge troubleshooting for hp officejet 4315 : 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. check for possible damage to the copper-colored contacts or ink nozzles. 2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. 5. If the self test report shows a problem, clean the print cartridges. 6. If the problem persists, clean the copper-colored contacts of the print cartridges. 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.
I was changing my cyan cartridge and got this error. I thought for sure it was that cartridge. Tried a few things including pulling them all out and putting them all back in. Didn't work.
Finally, I found a place in the software that showed the info on all the cartridges. Turned out the light cyan was not reading. Took it out and rubbed the contacts with a pencil eraser. Voila! Problem solved.
* Re-seat the inks both color and black then try printing * Re-seat the Printhead of the printer then print again * if problem still persist call 1800 421 6699 and the technical rep will replace the printhead
light is blinking, and the
printer stops printing.
The print cartridge is
empty or missing.
The printer cannot
detect the print
1. Reinsert or replace the print cartridge.
2. If the print-cartridge light is still blinking but the
Attention light is not on, turn the printer off and
then back on.
3. If the problem persists, repeat the above steps
with yellow print cartridges until the error is
4. If the problem persists, replace the printcartridge
E-label reader, which is located on the
pressure assembly of the print-cartridge
We cannot bypass the color ink check, since the all-in-one uses little amount of even the color ink to print in black. Once check the expiry date of the color cartridge and clean the copper contacts of the cartridge and reinsert it again and then try to print. If the issue still persists replace the color cartridge and check for the result, if we experience the same issue even after replacing the color cartridge then the issue is with the all-in-one.