Paper won't load

Follow the steps below to clear the paper jam.

1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown below.
   
5. Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
   
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the back output tray.
8. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
9. Put the drum unit assembly back in the printer.
10. Put the paper tray in the printer.
11. Close the front cover.

http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hl5040_all&faqid=faq00000026_010

If you are getting a jam and there is no paper visible then a likely cause is a false jam that is caused when the paper is not picked up from the tray at the start of printing. Send a print job and listen closely. If you can hear the pickup rollers turning but no paper is being pulled into the printer then either the rollers are dirty or are worn and need to be replaced. Trying printing from a different tray or the manual feed tray to eliminate a fault with a different component on the printer.

Have you tryed replacing replacing the pick up rollers? Also make sure that the paper guides are snug against the paper.

When your reports paper jam for any reason, whether there is paper jam or not, most times you need to go thruogh paper jam clearing procedure to have your printer printing again. So please follow the procedure below:-

Clearing paper jam in a printer is simple almost seven step procedure depending on the printer. Paper jam is the term used to refer to the scenario where your paper fails to come out of the printer during the print process. When you send a document to the printer, normally the printer prints out the document on a paper; then you can pick up your printed copy. When the paper gets stuck in the printer, it is said that paper has jammed in the printer "paper jam".

Even if you are not a technical person, you can conveniently clear paper jams. All you need is to follow the set of procedures outlined below.

Put off the printer and unplug it from its power source.

Open all the covers/shutters on the printer (usually you will find one in the front or top and one at the back of the printer).

(If the printer is a DeskJet, otherwise ignore this step) Now pull out the cartridge carefully and place it on safe surface. (Be careful not to place it where it may slide and fall. This could damage the cartridge)

Site the paper that has jammed and pull it out in the opposite direction of its movement. Do not pull in the direction it was coming out. (Pulling the paper in the opposite direction is important for the printer's mechanism. Printer must be off). Never pull out paper from a printer when the printer is powered on.

(If the printer is a DeskJet, otherwise ignore this step) Return the cartridge gently and press it firmly inside so that you here it snap inside.

Close all covers at the top, front or back.

Power on your printer and you should be able to print again.

Good luck and God bless!

Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.

Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

You won't be able to make the printer work backward and push the paper out. Start by powering OFF the printer (unplug it if necessary). Then look to open up the front/top/back as appropriate to clear the paper jam. Frequently, if you pull straight and carefully (slowly), the paper will come out in one piece and solve your problem. If any pieces are left inside, remove them all before attempting to power ON the printer. If in doubt as to clearing, read the user manual - troubleshooting section on clearing paper jams. Good Luck!

Hello a_bowen1


You can clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.

If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.
Note

• If a paper jam occurs when using the optional lower tray unit, check for correct installation of the upper paper tray.
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.

1. Pull the paper tray completely out of the printer.

1. Pull the jammed paper up and out of the printer.

1. Press the cover release button and then open the front cover.

1. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Note

If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner powder and it may scatter on the next few printouts. Print a few copies of the test page until the scattering of toner stops.

Caution

After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.

1. Open the jam clear cover. Pull the jammed paper out of the fuser unit.

1. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

1. Pull the Duplex Tray completly out of the printer.

1. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

1. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
   Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit assembly back in the printer.

1. Put the paper tray in the printer.

1. Close the front cover.

Good Luck and don't forget to leave a rating based on my solution:



Mark

paper pick-up rollers may be warn out.replace rollers.tell me the company &model no.