Question about Lexmark X Office Equipment & Supplies

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OCR doesn't work with WINDOWS 7 and my Lexmark X5650es printer

I recently changed from Windows XP to Windows 7 and have issues when trying to create a PDF or Scan and Edit text (OCR) so it can be edited. When I try to create a PDF OR Scan and Edit a doc (OCR), I receive an error message that reads in both instances, "An image-to-text (OCR) application is provided for you on your CD in the OCR folder. Install your OCR software and try your operation again." I have used the CD to try installing the OCR, but the selection is grayed out. My boyfriend had trouble loading the program from the CD last night onto Windows 7, so he downloaded the software from the Lexmark website. Problem is, it's still not working correctly. Can you provide any links or information so I can resolve this issue? I have school projects due and I'm running out of time.. THANKS!

Posted by Robin on

  • Robin Mar 13, 2012

    I apologize for the delay, but wanted to let you know that I appreciate the answer/solution provided. I was able to resolve the issue in a different fashion though (too complicated to explain), but again, the effort to help is very much appreciated.

    This forum is awesome and I plan to use it again if and when I encounter any future issues! :-)



1 Answer


  • Official Brand Answer
  • 3,344 Answers

Try this approach:1. Uninstall your existing printer driver. On your computer, go to Start menu > Programs > Lexmark X5600 Series folder > Tools > Uninstall. After the uninstall process, reboot your pc when prompted.2. When your pc turns on, check if your Windows 7 is running on 32-bit or 64-bit operating system. On your computer, go to Start menu > right-click on Computer > click on Properties. Take note of the System Type.3. Use the link below to download and re-install the corresponding printer driver for your operating system:- Lexmark X5650 Printer Driver for Windows 7 32-bit- Lexmark X5650 Printer Driver for Windows 7 64-bitSimply follow the instructions on your computer screen to complete the installation.4. To re-install the Lexmark OCR scan software, insert the printer software installation CD in your pc CD-ROM drive.5. Click on Install > Install Additional Software > select the Lexmark OCR Scan Software > continue with normal installation steps.
Then try to create a PDF or Scan and Edit text (OCR) to verify that the problem is fixed.
If that doesn't help, please contact Lexmark Technical Support Center at 1-800-539-6275 for additional assistance.

Posted on Feb 14, 2012


5 Related Answers


  • 92 Answers

SOURCE: unable to scan text doc to Word

hi i thing your software is corumpt and you nead to reinstall it. when you buy your printer you have the cd whit it. but if you don't find it you cant download the torrent of ocr

bye and good look

Posted on Dec 04, 2008



  • 14 Answers

SOURCE: ocr folder

The software you need is Abbyy Sprint OCR. If it's not installed, I suggest running the printer setup again, making sure it's selected when you get to the software list. Perhaps you unchecked the box when you ran the installation the first time, or didn't know what it was and uninstalled it from your computer. You may be able to find it by hunting through the CD, but it will probably be easier to run the setup again.

Posted on Jan 19, 2009

Thomas F. Schneider

  • 2715 Answers

SOURCE: lexmark p3150 ocr problem

If it truely has an optical character reader(OCR) built into the scaner it would not provide the software for it since the software is rather a large program an cost in excess of $100 just by itself. Link to you model support page below:

Posted on Feb 08, 2009



  • 3344 Answers

Creating Customers For Life

    Verified Fixya Pro

    SOURCE: cannot scan document and save as PDF file

    The only way you can install the Lexmark scan software (OCR) is by using the installation cd. It's not available for download on the internet. If your computer is not recognizing the installation cd, I suggest you contact Lexmark Technical Support to request for that. They can send you one for free. Hope this helps.

    Posted on May 25, 2010


    LXK Chris

    • 1087 Answers

    SOURCE: I'm following the directions to convert a saved

    You need to install Lexmark OCR scan software in your computer to do the job. Just reinsert the printer installation disk in your computer and install the OCR scan software. Thank you for choosing Lexmark.

    Posted on Aug 31, 2010

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    Say "Thanks" by clicking the thumb icon in the post that helped you.

    Please click "YES" in solution that solves your problem as "was this helpful?"
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    1 Answer

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    • To change text scanning options, click the Scan Document Settings button in the initial What are you scanning? screen.
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