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Question about SanDisk Sansa m240 MP3 Player

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Sansa m240 MP3 Unknown Artist

I have made sure that all the id3 tags are listed in the advanced properties summary on all of my mp3's. When attempting to sync with the m240 I get the title of the song but never the artist or album. Keeps displaying Unknown Artist. None of my music is protected so that's not the issue. Anyone have an idea on what the problem is. I've used Windows Media Player, Yahoo Search Engine, and even used an id3 tag software to try and fix. All programs I've used to sync display the id3 tags but they won't load to the m240. Help.

Posted by Dina Dillinger on

  • 4 more comments 
  • Paikumar Dec 04, 2007

    I could not copy any music files.

  • sanhoury Feb 01, 2008

    Actually, i have also exactly the same problem.

    And i want to try Guest solution posted on Jan 16, 2008, but i cannot find what Sansa Software does he mean !! Can you please send me the link of this Software?.

  • Anonymous Feb 08, 2008

    I'm new to offering in this posting, but I have found a method that seems to be working for me, after a year of trying.
    I have 6 M230's and 1 M240. that I updated the firmware with Sandisk's auto updater, which I dont like, but oh well.
    Reformat. Make sure that all ID3 tags are perfect, both Ver 1 and 2, Copy everything to the root directory. disconnect, go to the unknown folder and write down the titles. Reconnect and Recopy those titles to the 'audible' folder.
    I do my own voice recordings which have to be in order, and this has now worked for me.

  • eli_w Jul 21, 2008

    my sansa m240 won't display the artist or album; lists as "unknown" however does display the song title.i used windows media player sync to add the my media player all information is displayed correctly.the actual place where the songs are stored there is only the song that my problem and if so how do i tag edit the files in "my music" and PLEASE be as simplistic as possible; thanks for any help

  • bleeky14 Aug 31, 2008

    Mine is the same way. But mine doesn't even show the song name. Everything is unknown. But on my Sansa Express it shows everything just fine.

  • sanhoury May 11, 2010

    i want to try Guest solution posted on Jan 16, 2008, but i cannot find what Sansa Software does he mean !! Can you please send me the link of this Software?.



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I can confirm that the following method works for me (finally):

1. Download and install Mp3tag (I'm using v. 2.48)
2. "Change" or "Add" the directory in which the mp3s reside

3. Make certain you have data for "Artist", "Album Artist", and "Album" (fill in if needed)
4. Select all mp3s and click the "Save" icon (or right-click them and choose "Save tag")
5. Transfer back to your Sansa device

Posted on Apr 27, 2011


Michael Lei

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We should admit that a well tagged MP3 collection makes everything from organization to playback easier. But not everyone is fortunate enough to have a perfect music library. There are still so so so many people now suffering lots of a music library with missing or even misspelled song details. If you are the one of them, you come to the right place since I am about to show the solution on how to fix and edit ID3 tags automatically. Fortunately, it's not a big deal to change ID3 tags for your music collection just with the help of Leawo's ID3 Tag Editor. Download Leawo Tunes Cleaner ' Leawo Tunes Cleaner for Mac and install it.

Step 1: Import and Scan Music Library

Run this MP3 metadata editor after installation. As soon as it opens, you could click "Start to clean iTunes" button, or hit "Open music file" to find all songs with incomplete ID3 tags on your iTunes and other music library.
Sansa m240 MP3 Unknown Artist - select-mode-organize-0c335edidxz1laopmipm2iua-3-0_1.jpg

Step 2: Choose songs without ID3 tags for fixing

All songs with incomplete tags will be listed on program interface as the scan is over. You will find categories like "Songs without album artwork", "Songs without artist", "Songs without album", etc. displayed. Then you could enter each category, choose the songs you need to change ID3 tags, then click "Apply" button to download missing tags from online and embed to MP3 files with a click.

Step 3...

For more information, check: How to Edit Music Tags with Music Editing Software

Posted on Jan 22, 2019



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On Sansa M240 go to USB mode and switch to MSC!!!, then copy your music to AUDIBLE. It works for me!!

Posted on Jul 22, 2009


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First, copy your music over and format the drive, using right-click in Windows Explorer.
Unplug your player and in (the m240) go to settings>enable advanced>usb>enable MSC
Doing these steps will clear out any problem files and the MSC option will make the player display
as a drive in Windows Explorer.
Copy your music to the newly displayed audible folder.
Thats it, it should update the list.
The usb auto detect is the problem, its great if you are using the Sansa software, but for the rest of us, MSC is the best way to use management programs.

Posted on Feb 23, 2009


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  • You can Edit the Tags easly in Advanced Summery tab in the properties dialog in windows explorer
  • If you had edited the tags in any software, Select all the mp3 in windows explorer (you can select all at once by searching *.mp3 in windows search) and right click and select Properties.Goto summery tab and select advanced option and just click Apply button. If apply button is not active click in ant attributes above like Title,Artist or Length, make sure you dont edit it oK,,,
  • Now the problen is fixed
  • You can add same tag data to more files by selecting those files and enter the tag in the properties dialog..It applies to all.......

Posted on Aug 28, 2008


Don't rip the CDs with Media Player. Use Sansa software.

Posted on Jan 16, 2008


The id3-tag can only read by the m240 when the bitrate ist 128kbits. I tried it... My m240 can read all ID3-tags!!! Try ist... With CDex (Free) you can klick on and then on an then the mp3s youhave chosen were converted with a bitrat of 128kbit... Very easy... try it malle

Posted on Aug 19, 2006

  • Anonymous Aug 20, 2006

    K, I just have used the ID3-Tag Version 1.0(With a Tag editor) and a bitrate of 128kbits. Now the m240 can read all my ID3-Tags...

    I used Tag Version 1.0 and erase all other Versions like Version 2.3 or 2.4!!!

    Maybe it helps

  • Anonymous Aug 20, 2006

    I thought about it and I wanna ask you something:
    Are you shure, that you picked the right files?
    The revonverted files frem CDex where in C:\Documents and Settings\your name\My Documents\My Music\MP3

    CDex didn't erase the old files. It creates new files in a new folder.(You can change the folder in the settings)



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I am having this same problem and cannot find a solution either. I thought it might of been the method in which I was coping the music over so I tried doing the sync with Windows Media Player. No change. According to the factory literature it supports both V1 and V3 of ID3. Any other thoughts would be appreciated.

Posted on Aug 18, 2006

  • Anonymous Aug 19, 2006

    Every mp3 I tried to load was over 128kps. However, even after converting them with the software you mentioned to 128kbs it still does not work.

    FWIW, I'm loading these to the player using the syn tool of Windows Media Player.

  • Anonymous Aug 20, 2006

    Yes, actually I did catch that they were by default stored in a different location. I have been in email contact with Sandisk's tech support. They had me check the files id tags both in Windows Explorer and through Media Player. The last coorispondence was for me to format the device using Windows Explorer, update the firmware, then remove the battery for 30 secs. The format went as expected but the firmware did not. It is stating that the firmware on my device is version 3.2.8A while the one on thier site is 3.0.6A. It will not let me downgrade the firmware.

    They are now recommending me to return it but I feel thier has to be a way to force it to accept the older firmware.


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Hope it helped...

I have 2GB clip and every time I download some

Hi there !!!

When you say every time you download some files and if it says UNKNOWN. Then i would say the ID3 TAGS could be an issue.
This issue occurs when information in a track's ID3 tag is missing or incorrect.
ID3 tags
allows information such as the title, artist, album, track number, or other information about the file to be stored in the file itself.

In order to fix this up. Kindly follow any of these steps..

Step 1:

1. Open Windows Media Player.
2. Under Library, look for the file to be edited.
3. Right-click the file, then select Advanced Tag Editor.
4. Enter the proper data for the fields available (i.e., Title of the track, Artist Name, Album Name, Genre, Track number, etc.)
5. Click Apply then OK.

Step 2:

Using Windows Explorer
1. Look for the location of the file.
2. Right-click on the file, then select Properties.
3. Click the Summary tab.
4. Click the Advanced >> button.
5. Look for the information you want to edit under Property.
6. Click the space under Value to edit the information.
7. Click Apply then OK.


My player (sansa clip 2gb)won't read tags (artist, album ...)

You check your songs from your computer first; Right click on one of songs, select Properties, select Summary tab (check Artist, Album Title, and Title). If they are there, you should update new firmware (search SANDISK FORUM from google). If they are empty, it's right for device display the filename.

E250 'unknown' problem

This player also has a known problem of occasionally losing the information for some songs. Random occurrence. It'll lose some of the ID3 tags of some songs.

"Unknown" listed in spots for songs in player's list of all songs

You need to fix the id3 tags of songs. Just follow below steps to do that. ID3 is a metadata container most used on audio format, which provides audio data standard for music files, including Title, Artist, Year, Genre and other great information. And all ID3 tags are supported by most player software, like iTunes, and Windows Media Player. On Windows 10, music files have included metadata information like song name, artist name, or genre, but there will be times when this data may show up wrong or appear missing for a song or an entire album.
To add tags to wav files, you can try Windows File Explorer.
1.Open the Windows File Explorer in your computer. (Windows key + E).
2.Browse the folder of the songs you want to add tags to wav files.
3.Right-click of the song, and then select "Properties".

4.Click to check the "Details" tab. It is well noted that all the details you see in the "Details" tab is part of the metadata information, and you can set wav ID3 tags by clicking the value field next to the property.

5.After updating the metadata information you like, click " Apply" and then "OK" button.
With Windows File Explorer, it will also improve your file search function and you do not have to set it to icon or details mode in order to change the sort settings and then switch it back to preview mode.

check-the- For more methods, check: Best 4 Methods: How to Edit Wav Tags

Insignia sport 4 gig wont organize by artist

You will need to right click on the song file to see if the ID3 information is present.

Right-click, Properties, Summary tab.

You shoudl see a list of fields that you can populate manually, or you can try loading your audio files into a media manger program like iTunes, Media Monkey, WMP, etc and insure your song titles and album names are correct in the ID3 tag fields. Then, your files will appear correctly on your player.

Hope this helps!

Still Downloading Issues

before you upload music files make sure you right click the file and go to properties, then go to summary, advanced, then fill in any missing info

Unknown songs and artists

You will have to take them off the player,
rip your cd with media player, then BEFORE you sync them to the player, rightclick on the song, choose Advance Tag Editor and rename the song, artist, genre, then you can sync them over with title and name locked in the file.

Song is "Unknown"

If your using Windows XP right click on the MP3 and select properties. Then click on the Summary tab and select Advance. From here you will see a list of labels for your MP3 such as artist, title, year. album, genre and etc... When you edit it from here it should show on your Sansa. I hope this helps :-D!
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