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I was able to take care of this issue by talking to Onkyo tech support. They diagnosed over the phone and concluded that the receiver set the volume for the sub way too low (-12), therefore sub was not receiving the input and was doing what it was supposed to be doing. They walked me through manually increasing the volume and now everything works great.
Good luck! I hope this helps.
hi, your amp seems to be getting power but the cables might be wrong so it's not getting enough power. the light on the amp should be green if everything is going well.
are you sure the cables are suitable for your amp?
I was face the same problem 2 year's ago.This problem occur when you move the speaker's here and there.at that time speaker's wire diconnected in inside...please check the whole wire by electricians for where exactly it is disconnected...