I changed my cyan cartridge when the printer said the cartridge was expired. Now, I only get red ink - no cyan or blue will print. I have taken all the cartridges out and then put them back in, but still no cyan or blue prints.
Help!
Try taking a look at your printheads. Have they been installed for some time. You may need to change them. Start with the Cyan first.
Inkworks
866-381-0541
Sounds like this machine has sat for awhile. You can't look at the printheads and tell they are bad. While holding down the power button, hit your paper resume button 10x. This should generate a printer configuration page. You should be able to tell what printheads you need to replace from this page.
Inkworks
866-381-0541
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How can I tell if they need to be changed? They are not easy to get where I am, and I can't return them once I get them.
My yellow ink was out so I replaced the cartridge and now it works only somtimes. I thought it could be a bad cartridge and Staples gave me a new one. Same problem. Printheads were all replaced 6 months ago.
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