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Call forwarding typically can redirect incoming calls to any other domestic telephone number, but the owner of the forwarded line must pay any toll charges for forwarded calls. Call forwarding is often enabled by dialing *72 followed by the telephone number to which calls should be forwarded. Once someone answers, call forwarding is in effect. If no one answers or the line is busy, the dialing sequence must be repeated to effect call forwarding. Call forwarding is disabled by dialing *73. This feature requires a subscription from the telephone company. Also available in some areas is Remote Access to call forwarding, which permit the control over call forwarding from telephones other than the subscriber's telephone. VOIP and cable telephone systems also often allow call forwarding to be set up and directed via their web portals. https://en.wikipedia.org/wiki/Call_forwarding
Once the keypad starts becoming unresponsive to pressed buttons, there is little that can be done. With the decline in landline service, full featured telephones like the AT&T 960 are no longer being made. Check eBay for any listings of 960s or look at the current selection of at&t branded corded phones to see if any of them are a suitable substitute.
Yes. Call forwarding is a feature provided by your telephone company, not a feature of any phone, and the procedure is dependent on the company. For some telephone companies, for example, you forward a call by dialing *72, waiting for a second dial tone, then dial the number to which you want calls forwarded. Please contact your telephone company for their exact procedure.
In order to set call forwarding on this telephone, must first have the feature CFV (Call Forward Variable) on in the line. This feature can be provided by the telephone service provider.
A typical feature code for this is *72 to activate CFV and *73 to deactivate.
You can program these features on the M9316 telephone by do the following:
1) Press the SAVE key.
2) Then select the key where you want to program the feature.
3) Then enter *72 (optional: plus the telephone number of where you want the call to forward to).
4) Press SAVE twice.
1) Press the SAVE key
2) Then select another key where you want to program the feature.
3) Then enter *73
4) Press SAVE twice.
Be sure and label your buttons.
To use go off hook and press the key you just programmed.
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
sounds more like an external call forwarding(*72), my guess is that its on a one touch speed dial button. you can either dial the call forwarding manually by pressing the line you wish to forward dialing *72 then the number you wish to transfer to or you can re-program the one touch button by pressing feature 00 pressing the button you want to program and entering the new call forwarding number (i.e. *72 hold 123-4567 *the hold key is a pause).
Given that consumer telephones are inexpensive, the cost of repairing the speaker phone on the 960 (assuming you still have it) is probably not worth it.
Going off of my memory....to program a speed dial you would first press "Program", enter the telephone number you want stored and then press the one of the memory buttons to save the number to. If the number is to be saved on a lower memory position press "Lower" before you press the memory button.
AT&T's telephone product website has a section where user manuals for many AT&T and Lucent branded telephones.
This happens on our AT&T 962 & Lucent 965 telephones. The phones don't all do it at the same time and the only way to clear the trouble is to unplug the telephone, remove the batteries and then put everything back together again.