Red Light won't go out!

The red light on my printer came on so I did the ink level check and
found that I was out of "Cyan." I had a new cyan cartridge on hand and
installed it making sure that the number of the new cartridges are
matching the ones listed on the Epson web page for the C84. Also,
making sure that I heard and felt a distinct "click," when the
cartridge was installed. After doing so, the message on the computer
said that it was "initializing" Please wait. I waited for approx. 5
minute and then turned the printer off and back on.......still a red
light. I installed a new magenta and yellow cartridge (no black on
hand) and still a red light. I double checked my connections from
computer to printer and they are good. I have tried printing out but it
will not print. The red light is still on. Thinking that the problem
might be that I need a new black cartridge installed I went to Epson
Utilities to do the ink level test and it would not take me to that
portion of the directions as it did earlier.

The red light on my printer came on so I did the ink level check and found that I was out of "Cyan." I had a new cyan cartridge on hand and installed it making sure that the number of the new cartridges are matching the ones listed on the Epson web page for the C84. Also, making sure that I heard and felt a distinct "click," when the cartridge was installed. After doing so, the message on the computer said that it was "initializing" Please wait. I waited for approx. 5 minute and then turned the printer off and back on.......still a red light. I installed a new magenta and yellow cartridge (no black on hand) and still a red light. I double checked my connections from computer to printer and they are good. I have tried printing out but it will not print. The red light is still on. Thinking that the problem might be that I need a new black cartridge installed I went to Epson Utilities to do the ink level test and it would not take me to that portion of the directions as it did earlier.