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Anney, there has been so many service flashes on these Neptunes. One is the redesign of the motor and motor controller. What you are describing sounds like a defective motor control board. There are tests that can be made but you would have to know how to use a meter. If I had to make a call on this with out seeing the machine, I would tend to believe it is the motor control board. You might want to call Maytag and see if there is any service flashes that would address your problem. In looking up the model you posted, I see at least 13 issues they had in the design of this model...Catriver...post back.
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If you are spinning them on the highest setting try to put it on medium. Sometimes the highest setting is too fast and it will bang around and not spin properly. A lower setting will work better and the clothes will still come our dryer.
hi there ..sounds like your appliance is not spinning at all........(a) check if your drain pump is working correctly..(simply fill water and turn to drain)..(b) possiblity that the clutch drive mechanism is badly worn and needs replaced
If the washer is removing all of the water from the washer during the spin cycle it is likely working properly. Not an expert but I believe max extract causes the washer to spin for a slightly longer period of time in order to remove more water from the clothes. We use it regularly because our clothes come out to wet otherwise.
The max extract button will do an extra spin to get any & excess water out of the clothes. It is a good thing to keep on to help cut down on drying time. If you find standing water in the washer, it is possible the hose is NOT in the correct position.
It will not spin while washing, it's more of a rocking back and forth. As far as the spin cycle. If it's not reaching full speed I bet you'll notice that it's not doing the full cycle because the load is bouncing around and cause the washer to shut off. take some of the clothes out and watch it spin the water out.
Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.