Mp3 player won't turn on and wheel light won't shut off
I had my Sansa SanDisk on hold and I turned it on, it said shutting off for key lock, and then I took the hold off, and it wouldn't turn on. The light on the wheel won't go off either. This is barely my second day with it and all I have done is listen to it. I haven't dropped it, been around moisture or anything, can you help me with my problem?
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You have locked the keys, look for a switch with a red , white or orange lock icon and move it then try to turn it on. The switch should be on the side of the player, either at the top, bottom or sides of the screen.
if it isn't the 'hold' switch then there is something wrong internally. if you wanna try...
sandisk ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a result
take out battery
hold power button for 30 count
put battery back in
turn device on.
Go to website, download firmware update
This was the URL at the time of writing this
or try http://sandisk.com/Retail/DriverDownloads.aspx
Install according to instructions.
let the device reboot.
turn hold switch on, orange should be visible
hold pause/play button and press power.
click forward button when the screen comes up.
let this run.
after reboot flip the hold switch off.
you should propbably check if you have it in hold if not you should try to format your mp3, you format the mp3 by going in to MY COMPUTER then you right click on your mp3 player drive then it desplays a tool bar click on formatthis errases all music,photos,and videos in the mp3.