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Software asks to connect hardware

When I try to run the software to view the tv, it will ask to connect the hardware device. My computer can see the hardware and I can even use other video software to access the hardware device, ie. msn messenger or Skype video. I installed it on another computer and it seem to work fine. I am running it on usb 2.0. I have reinstalled both the drivers and the software to no avial.

Posted by Tony Camara on

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Anonymous

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Please download the latest drivers from their website at http://www.startech.com/Data/ProductDrivers/USB2TVTUNER.zip

Please follow the below steps and this should provide a resolution.
1. Unplug the USB2TVTUNER from the PC
2. Uninstall the following from Add/Remove Programs
a) USB Video/Audio Device Driver
b) Windows Media Tools 4.0
c) XTV2.0
Extract the file downloaded to your Desktop, make sure you remove any cds from your drive.
3. Restart the computer (leave the USB2TVTUNER unplugged)
4. Install USB2TVTUNER\Windows.32bit\AP Software\setup.exe from the folder you downloaded. This will install three separate programs, please install all of them.
5. Restart the computer (leave the USB2TVTUNER unplugged)
6. Install USB2TVTUNER\Windows.32bit\Driver\Setup.exe from the folder you downloaded.
7. Restart the computer (leave the USB2TVTUNER unplugged)
8. After the computer is 100% loaded into Windows, plug the USB2TVTUNER in. It should self install itself.

Regards,
Ryan

Posted on Jan 03, 2008

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Anonymous

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Aqui estan los drivers para XP, VISTA y WIN7
AQUI

Posted on Apr 25, 2011

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Anonymous

When i connect the hardware it will ask to the software

Posted on Oct 13, 2008

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