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Question about HP PSC 1610 All-In-One InkJet Printer

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"The color cartridge has a problem"

My printer refuses to use any of my color cartridges, ones from Office Max or ones from HP, they have ink in them because they are heavier than empty ones. Printer comes up with an error "The color cartridge has a problem, please remove it and re-insert it." That does not help. It won't print at all with this problem, although I assume the black one is fine. I've tried rubbing pencil eraser on the contacts, I've tried shutting it all down and waiting; and also re-booting computer and using other computers with this printer. (I hate to try buying a brand-new cartridge for $30 if the printer has a serious problem that is unfixable.) Any ideas?

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Anonymous

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I refill ink. I noticed that the cartridges that give you this error are only found in multi-function devices. put them in a stand alone printer and they work fine. At work, we were having all these inks come back... To make a long story short, turns out there is a certain way your all in one functions and it shorts out refilled ink cartridges. Try going to hp.com and downloading anything that has "critical" in it. They issued a specific tool before called cartridge compatibility tool, but I noticed that that conveniently disappeared, and I began to see "critical" updates. Do that and then try a refill, see what happens!

Posted on Jun 08, 2007

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Anonymous

The only solution I found is to replace the cartridge - I did it and it works fine now. B4 this, I cleaned the cartridge connectors according to HP instructions, but the error message kept coming back, but once in a while, I could print!?! It's possible, since these cartridges need super-special care when handling, that either dust somehow disrupted recognition of cartridge or maybe during the initial install of the cartridge I accidently touched somewhere I shouldn't have!...

Posted on Jan 09, 2007

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