My printer refuses to use any of my color cartridges, ones from Office Max or ones from HP, they have ink in them because they are heavier than empty ones. Printer comes up with an error "The color cartridge has a problem, please remove it and re-insert it." That does not help. It won't print at all with this problem, although I assume the black one is fine. I've tried rubbing pencil eraser on the contacts, I've tried shutting it all down and waiting; and also re-booting computer and using other computers with this printer. (I hate to try buying a brand-new cartridge for $30 if the printer has a serious problem that is unfixable.) Any ideas?
I refill ink. I noticed that the cartridges that give you this error are only found in multi-function devices. put them in a stand alone printer and they work fine. At work, we were having all these inks come back... To make a long story short, turns out there is a certain way your all in one functions and it shorts out refilled ink cartridges. Try going to hp.com and downloading anything that has "critical" in it. They issued a specific tool before called cartridge compatibility tool, but I noticed that that conveniently disappeared, and I began to see "critical" updates. Do that and then try a refill, see what happens!
The only solution I found is to replace the cartridge - I did it and it works fine now. B4 this, I cleaned the cartridge connectors according to HP instructions, but the error message kept coming back, but once in a while, I could print!?! It's possible, since these cartridges need super-special care when handling, that either dust somehow disrupted recognition of cartridge or maybe during the initial install of the cartridge I accidently touched somewhere I shouldn't have!...
Turn on the printer and open the cover where the ink cartridge is
located. Remove the cartridge.
Remove the cartridge and use a clean, lint-free, dry cloth to
gently wipe the contacts.
Wipe from the top of the contact to the bottom. Do this for each
contact. Place the HP ink cartridge back in the carriage. Turn the printer
off for a minute. Turn the HP printer on. Use the printer to print a test page. If
this does not correct the problem, move onto Section 3. Turn on the HP Deskjet or Photosmart printer, open the cover and
remove both the black and color cartridge. Close the cover. Remove the power cord from the outlet and disconnect the cables
running to the computer and/or
router. Wait one minute, and then plug in the power cord and then the cables. Open the cover and install the black and color ink cartridges.
Turn the printer on. Turn the HP printer on. Use the printer to print a test page. If
this does not correct the problem, you will need to buy new ink cartridges.
Office Max or Wal-Mart have ink cartridges for almost every model of HP
Deskjet, Photosmart and Officejet printers. Turn on the Officejet or PSC all-in-one printers. Unplug the power cord from the back of the printer and wait one
minute. Plug the power cord back into the printer. Press the On button and
hold until printer turns on. Print a test page to see if this has fixed the problem. If not,
you will need to buy a new color ink unit at any office supply store such as
Office Max.
Reset the HP Deskjet and Photosmart Printers
Reset the HP Officejet and HP PSC All-in-one Printers
136 views
Usually answered in minutes!
×