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Steve Corbett Posted on Feb 26, 2017

Epson P-2000 won't fully transfer images in XP...

Just purchased an Epson P-2000. Can successfully download memory card to device with JPEG images from Konica Minolta 5D camera, and can view and manage images properly. Installed software on my XP computer which is fully updated by Microsoft (SP2). When I connect cable to P2000, dialog box appears and I select to view files in a folder. Folder appears and I navigate to the image folder. When I try to copy images to my desktop, it creates the folder and starts copying images. However, it stops after 6 or 7 images and will not copy more. When I try to view the image thumbnails in that folder on the P2000, the placeholders all show up but only a few thumbnails actually ever appear. I cannot manually copy these images off the device onto my computer. Sometimes locks up Explorer forcing Ctl-Alt-del to end task. The images themselves are not corrupt, and I can connect the original memory card and download images properly. Updated firmware to latest via website. Did not fix issue. I have plenty of free space on my machine (8 gigs). Please assist. (response from Epson) There may be a background application or service causing the issue. These instructions will provide you with the method for booting up Windows XP with all unnecessary services and utilities disabled for troubleshooting purposes. Please be sure to re-enable all services and utilities that you disabled after you complete the troubleshooting process. NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. 1. Click START, click RUN, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the GENERAL tab, click SELECTIVE STARTUP and then clear all of the subsequent check boxes except LOAD SYSTEM SERVICES. NOTE: You will not be able to clear the USE ORIGINAL BOOT.INI check box. 3. Click SERVICES tab, click HIDE ALL MICROSOFT SERVICE and then click DISABLE ALL. 4. Click OK, and then click CLOSE to restart your computer. *NOTE* If you are already using selective startup you will need to go to the startup tab and make note of what is selected to return your system to its original state. If you are using Normal startup already this information would not apply. (My response to Epson) I followed the instructions above and the problem persists. I can access the P2000, and when the files begin to copy, it goes thru several and freezes for a minute or so. Then, a dialog box appears that says, "Cannot copy (filename). The path is too deep." When I disconnect the P2000, the machine unfreezes. When I reconnect it, it sees the unit again. I went into "My Computer" and "Manage", and changed the drive letter of the P2000 to a free drive letter, but the condition persists. I tried copying the files from "Cards" to an Album, and the condition persists. When I look under Disk Drives in Device manager, right-click the Epson, it brings up the dialog box. When I start clicking the tabs in Properties, it freezes up. (now waiting for Epson or someone to help further) Thanks.

1 Related Answer


Rofel Lantican

  • 2632 Answers
  • Posted on Aug 17, 2011

SOURCE: Epson P-3000 image/multimedia viewer will

Welcome to Fixya. Updating the Firmware would have resolve the issue that you have but it don't. If epson says that you need to send it for repair it does not means that this is just a problem with the hardware. Sending the device to epson would be better so that the can check if this is a problem with the software or hardware then they will replace or fix the issue with your viewer.


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If your photos and videos are stored on the memory card, then remove the memory card from the camera and insert it into an USB memory card reader. Connect this USB memory card reader and memory card into the USB port of your working computer. Your computer will see this as an USB Mass Storage Device or an external storage device; you can then open the folder on the memory card and copy the photos to your computer.
Memory card reader is a handy device and is inexpensive. You can copy photos from other cameras and you can also download photos off your memory card to someone else's computer without the need of installing any programs.

Memory card is full and when I plug in the USB cord and turn on the camera I get a message that my device is not connected or is busy, or that it contains no pictures!!

Causes of memory card corruption
  • Turning off a camera before an image is completely written to the memory card.
  • Removing the memory card from a camera while an image is being written to the card.
  • Removing the card from a memory card reader while files are still being transferred to a computer.
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  • Using a memory card which has not been formatted in the camera. Use the delete/erase function when needed, however a card should be regularly formatted.
  • Formatting a card in a computer instead of the camera.
  • Inserting a second memory card into a card reader before closing and removing the first when viewing images on the card from a computer.
  • Taking photos when camera batteries are nearly empty.
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If your photos are stored on the memory card, then removethe memory card from the camera and insert it into an USB memory card reader.Connect this USB memory card reader and memory card into the USB port of yourworking computer. Your computer will see this as an USB Mass Storage Device oran external storage device, you can then open the folder on the memory card andcopy the photos to your computer.

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Otherwise, you will have to connect the camera to a device capable of acting as a USB master. Most external devices do not do so but, like the camera, only act as USB slaves. Thus, in order to transfer images from the camera to such a device, you would need to have both devices connected to a computer.

There are a few devices designed to back up photographs, such as an Epson P5000. These will read a memory card and transfer images to the built-in hard drive.

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you can buy a memory card that suites your camera ( xD, sD, MMC) you should see your camera manual to find what type of those memory cards works with it, then transfer the images to the card. after that, you can buy a memory card reader for cheep from best buy or whatever store and transfer images to PC easily.

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