I want to know if there is a way to clear the memory on a 4350
I have a printer that is printing very slow all of a sudden and i wanted to know if there was a button sequence you can hold down when turning on the printer (like in the older machines to reset the maintenance count) to flash the memory. or do i need to do a firmware upgrade?
Re: i want to know if there is a way to clear the memory...
If the printer is processing jobs slow, especially for PDF's before they come out of the printer it's probably a printer memory issue. To test, send the print job at a lower resolution. If that works then you can just print jobs at that resolution or install more memory. If the print jobs are coming out of the printer slow then your printer settings may be set to the highest resolution of pro res instead of the default fast res which cuts the printer speed in about half.
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X PRINTER ERROR
A firmware error occurred
1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.
This error is usually caused by a bad formatter board
This error can have a number of causes. Sometimes, a corrupt file, or pdl string from certain applications can cause this. It could be something on the formatter. You could try to take out any added EIO cards, hard disks, or font or memory Dimms and power on to see if it clears. If so, then try to add them again one at a time to see if any cause an issue. If it does occur; make sure to clear the offending print job from the print queue before going any further. If any Dimms or cards, etc. are the cause, then replacing them should help. If you can get it to clear, going into the CONFIGURE DEVICE / RESET MENU and resetting to factory defaults may help, or in some more extreme cases an NVRAM initialization, but it resets the page counts and serial numbers and other system settings. An NVRAM INIT is done like a cold reset except when SELECT LANGUAGE appears scroll to NVRAM INIT. It could also be an issue with the original JetDirect embedded print server.
attempt to clear the print spool and set the its settings to print directly to the printer. Do a test print, then enable print spooling again. If the same thing happens, uninstall and reinstall the latest printer driver
he printing operation has been aborted. The
issue can be caused by a firmware error, invalid print commands,
corrupt data, invalid operations, poor quality parallel cables, poor
connections or specific applications.
1> Press Cancel Job to clear the print job from the printer memory. 2> Turn the printer off and then on to clear the error message. 3>
Try printing a job from a different software program. If the job
prints, go back to the first program and try printing a different file.
If the message appears only with a certain software program or print
Look on the left side of the tray. There should be 3 white fingers that stick out. Make sure they aren't broken or out of place. Also slide the paper size lever and make sure they work properly.
There is also a custom and standard switch.
Try to print out of the MP tray(fold down tray). If it prints normal speed, you probably have a problem with the tray.