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Question about Sony Cyber-Shot DSC-W5 Digital Camera

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Lens stuck out

The lens of my camera is stuck out. I get an error message telling me to power off & on. When I do this, it tries to wind lens in/out, but it only moves part way & then returns to being stuck out. Is there a solution to reset it? It hasn't been dropped & is under warranty - it's just stopped working.

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Anonymous

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Ughhhh, I have the SAME EXACT problem and of course it happened 2 months after the warranty expired. This sucks, I called some camera repair shops and I may as well buy a new camera. NEVER buying Sony again, EVER. So upset.

Posted on Aug 07, 2006

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If it is under warranty send it in as soon as possible. Have a brother same problem. I believe it is a known problem with Sony cameras, but you don't see that in there adds. But he sent his in they replaced the lens assembly and updated the software. His was only three monthes old at the time.

Posted on Aug 03, 2006

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The following blog outlines some other repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 23, 2007

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Canon SD770 IS's lens won't close. I get error message: Lens error, restart camera. Restarting doesn't work. Any advice? Strange that it won't even take photos or playback while the lens is stuck!

Welcome to FixYa

Camera detected this error while moving the lens and cut the power automatically. This error message may appear if you press on the lens while its moving. Make sure that when your going to turn on the camera, your hand or fingers will not block the lens to retrack. Turning on the camera in a dusty or sandy environnment is also one reason for this message to be displayed.
Try to remove the battery and re-insert it, then turn on the camera again. If the message still persist, take the camera to a service center because there may be a problem with the lens.

Please let me know if you have any questions and if this solution was helpful.

Thank you for using FixYa
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Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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