Paper jam - HP Office Equipment & Supplies

Solution
Step one: Remove any lose paperRemove any lose paper from the paper tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the product

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Remove the rear access door. Press the handle to the right, and then pull out the door.
5. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
6. Replace the rear access door.
7. Load paper in the paper tray.
8. Reconnect the product power cord to the electrical outlet.
9. Press the power button ( ) to turn on the product.
10. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Raise the product cover, remove the paper jam from the front of the product, and then lower the cover. CAUTION: Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
5. Load paper in the paper tray.
6. Reconnect the product power cord to the electrical outlet.
7. Press the power button ( ) to turn on the product.
8. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

1. Press the power buttonpaper jam - c00636182.gifuploads/images/c00636182.gif" alt="c00636182.gif" class="h_mi" /> ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Raise the cover and try to move the carriage from side to side by hand. 1 - Carriage holding ink cartridges
4. If the carriage does not move, the product needs to be serviced. If the carriage does move, proceed to the next step.
5. Make sure that the ink cartridges are locked into the carriage and have not come loose. Make sure that there are no obstructions under or around the carriage to prevent it from moving.
6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and to the right.
7. Close the product cover and reconnect the power cord to the back of the product.
8. Press the paper jam - c00636182.gif( ) to turn the product on.
9. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.