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Monitor volume is affected by TWO volume controls (or even three...) 1: Volume on the monitor can be set to 80% 2: Main Volume on the COMPUTER can be set to your liking. 3: Wave volume on the computer mixer settings should be set for 80% (See Sound on your control panel or right click your volume control near the clock)
If all these are right and the volume is still low, check that the audio is not set for surround 5 or 7 channel and the monitor audio connector is plugged into the REAR green connection on the computer.
Still problems, the audio driver in the monitor is shot.