Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Please contact them. Hope this helps!
SOURCE: I have spent over an hour looking for information
First make sure you have a fresh new battery installed
Next if you feel you have fiddled with it so much you can reset the lock to the factory default settings, to do this
1.Disconnect the Battery
2. Press and hold the Schlage Button while reconnecting the battery
However proceed before resulting to a reset and see if you are sucessful.
There are preprogrammed user codes already programmed into the unit
These two USER CODES (UC) are on the Yellow Sticker and on the Installation documents that came with the lock. Also the 6 Digit PROGRAMMING CODE (PC) is listed in the same location.
Assuming the lock was installed correctly and tested for correct operation.. proceed...
First.. I agree with you about the instructions.. many places they use the word "press" when they should have used the word "enter".. or phrase.. "enter the user code by pressing the corrosponding numbers".. however..
With the door open test the lock function
Press the Schlage button.. this should extend the bolt
Next Enter one of the two supplied preprogrammed user code (a) or (b) and rotate the thumbturn away from the door edge (generally to your left or counter clockwise) This should retract the bolt.
To Enter a New USER CODE (UC)
1.Enter the 6 Digit Programming Code (PC) via the key pad
2.The Schlage button will glow Orange
3.Press and release 1 on the keypad
4.Enter your new/desired 4 Digit USER CODE (UC) via the keypad
5.Enter the new/desired 4 Digit USER CODE (UC) via the keypad again (yes a second time)
The Schlage button should flash green.. signalling the program was sucessful
Repeat the lock function test using the new User Code (UC)
Make sure you write the new UC number down.
This lock will store up to 19 UC codes.
Good Luck!
SOURCE: how to change the battery on my BE365-CAM-716 Schlage Keypad Deadbolt
Problem fixed by having my wife look it up on the Schlage website. The deadbolt has a flash memory so your combinations and codes will not be lost when the batteries are changed.
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