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If you have tried running the "eliminate light stripes" process in the troubleshoot print quality without success, you may want to look at the print quality sheet and do "jet substitution" on the ink nozzle numbers that aren't printing out. That will slightly slow down the printing, but will eliminate white streaks down your prints.
Inkjet printers need to be used frequently to prevent inkdrying out and blocking the print head nozzles. If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive. It may be more cost effective to buy a later model and better printer thanreplace the print head.
go into the printer and do a test print. start>printer & faxes>right click on the printer in question>properties>printer preference button> test print ... try the printer's own test print. This is usually caused by a poor print head, low ink, poor cartridge or the need for calibration. Look in the maintenance tab in the printer properties for head cleaner, jet cleaner etc. This also happens with refill ink cartridges.
Dear louis, You have done right thing by cleaning the print head. If the print head still clogged after repeatedly cleaning, It seems that the print head need to be replace with new one. Make it sure by printing nozzle check pattern. Is it good or not?. Regards,