Low black ink - can not print at all

Hi

The ink reservoir doesnt have to be completely empty to fail. Replace the cartridges. Some of the jets or all of them may be clogged especially if you have not used your printer in a while. If there are cleaning instructions in the manual clean the jets and then try to print from the printer's self test

Goodluck

• Certain colors are missing or no ink prints on the paper
• Black ink does not print
• How do I perform a print head cleaning?
• Error Number 91: The following ink cartridge will be used for the specified printing.
• How do I check the amount of ink I have remaining?
• How do I display the remaining ink level indicator?
• How do I install the ink cartridge(s)?
• What is the ink cartridge capacity?
• How do I print a Self Test / Nozzle Test?
• ChromaLife100 System Compliant Inks
• How do I change the Ink Cartridge Setting on the printer driver?
• How do I confirm the ink cartridges are installed properly?
• How do I replace the ink cartridge(s)?

1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
   
   1. check if there is plain white paper in the Input tray.
      
   2. Press Setup .
      
   3. Press < or >to select Tools and then press OK .
      
   4. Press < or > to select Clean Print Cartridge and then press OK . The unit prints a test page.
      
   5. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
      
2. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
   
3. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
   
   1. Open HP Solution Center .
      
   2. Click Settings .
      
   3. Click Print Settings .
      
   4. Click Printer Toolbox .
      
   5. Click the Estimated Ink Levels tab.
      
   6. Replace any ink cartridge that is low on ink.
      
4. If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
   
   1. Open the front of the unit to access the ink cartridges.
      
   2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
      
   3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them
      
   4. With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
      
   5. Allow the cartridges to dry before reinserting them.
      
   6. Close the unit, and plug the power cord back in.
      
   7. Print a self-test page to check the results. Follow the steps below to print a self-test page.
      
      1. Press Setup .
         
      2. Press <or > until Print Report displays and then press OK .
         
      3. Press < or > until Self-Test Report displays and then press OK . The self-test report prints.
         
   8. If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
      

1. In the program, click File and then click Print . The Print dialog box opens.
2. Select the correct product and then click Properties . The Properties dialog box opens.
3. Click the Color tab.
4. Check the Print in Grayscale setting. If necessary, unselect the setting.
5. Click OK to save the settings.

1. Load the input tray with unused plain white paper.
2. Press and hold the Cancel button and then press the Start Copy Color button.
3. Release both buttons. The self-test page prints.