After working with my technolocically challenged mother on the phone for about an hour we found out that pushing the power button on the remote control and the stop button on the DVD player at the same time will unlock the DVD player. Hope this helps.
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Setting the disc ejection lock
You can lock the disc tray to prevent the disc form
When the main unit is turned off, hold down the STOP
key at the front panel for 5 seconds
If you attempt to open the disc tray by pressing
OPEN/CLOSE key, the disc tray does not open and
“LOCKED” appears in the display window.
To cancel the disc ejection lock, hold down the STOP
key at the front panel for 5 seconds again when the
main unit is turned off.
“UNLOCKED” is displayed in the display window.
Before the main unit is turned off, DVD/CD function
should be selected.
The Disc Tray is Locked
If the message “Tray Locked” appears on the screen, the retail lock feature has
been accidentally engaged. To unlock the disc tray you must press and hold a
combination of keys simultaneously:
On the front panel of the DVD Player, press and hold the STOP, ON•OFF and
OPEN•CLOSE buttons for at least 3 seconds.
I forget the password Your player is equipped with a “back-door” unlock sequence. Press and hold
the STOP button on the front of the DVD Player and the STOP button on the
remote control at the same time. (Hold both buttons down at the same time
for at least 3 seconds).