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Question about Philips HDD1630 MP3 Player

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My philips HDD1630 has frozen.

My philips HDD1630 mp3 player has frozen on the welcome screen and wont go off i have to turn it off by volume up/power, and then when i turn it back on it does the same thing. I would like to know if i can do anything or send it somewhere?

Posted by Jacob Kantor on

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Anonymous

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Mine did the exact same thing. I called support and after having to fax my serial number info with my sales slip (I bought it six months ago--lucky I had the Circuit City email receipt), they confirmed it was still under warranty. Basically, they said it can't be fixed. They gave me a 'ship to' address and said they'll send me a new one when the recieve the bad one. If you act quickly, they should be able to exchange yours, too. You might want to ask if they'll pick up the return shipment. I paid just under $10 for UPS, but now wish I'd have asked. Good Luck.

Posted on Aug 08, 2006

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