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Posted on Oct 21, 2008
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Print cartridge will not install on HP LaserJet 3800n

After replacing the black cartridge on my HP LaseJet 3800n, I get a message on the printer display 'black cartridge not installed'. I have taken it out and back in and it did not help.  I don't know if it means any thing to the problem but I notice a small black plastic piece that looks like it might be out of place but i don't know if that is so or where to put it without causing possible harm!  Any suggestions?

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  • bpegram Oct 21, 2008

    waynechurch,  thank you for replying.....your comments are a relief!  But how can I get the cartridges to sit properly in order to be recognized by the printer?  The black plastic piece (one on each of the black and yellow cartridge slot) are just hanging there, but I'm not sure where to try to place them back at or if these black pieces need to be replaced by a service tech.  Please advise......

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  • Posted on Oct 21, 2008
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Common problem on the hp lj 3800, you'll notice if you shine a torch in the area where you found the broken pieces of plastic, there will be some more, it is this which is stopping the toner cartridge from sitting properly in the printer. Don't worry about the broken plastic the printer will still work ok.

  • Anonymous Oct 21, 2008

    Remove the plastic pieces but leave the wires there, it won't harm the printer. There is a repair kit available from HP, but you would require an engineer to fit it and to be honest the chances are it will just break again.

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document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
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  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
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