Question about Rio CE2100 MP3 Player

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DRM Software Corruption

My Digital Rights Management Software has suddenly become corrupted, according to Napster to go. I had no problems with downloading songs in the past, but now it won't work. Every time I log onto Napster, it gives me the error message about the DRM software corruption. Everything I read tells me to reformat the player, but that didn't work. I also reset the player using the reset button on the top, and I uninstalled and reinstalled the player on my computer. The problem is not just with Napster. My Rio music manager software also gives me a "transfer error" when I try to download songs- even songs I already paid for through Napster. Please Help!

Posted by Anonymous on

  • Anonymous Jul 12, 2006

    I finally solved this problem. Here's what happened:
    I called the store where I bought the player from, since I couldn't get a fix from Rio or anywhere else. The store manager told me to bring in the player, and he would replace it with a brand new one. I was very happy, until I tried to use the new one, and I had the same problem!
    So I realized that the problem was obviously not with the player, but with my Napster account. I called Napster tech support, and they told me they were recently having problems with the Rio players. So they told me the answer to my problem, was to UPGRADE MY WINDOWS MEDIA PLAYER TO VERSION "11 BETA". Then I need to try downloading songs to my player from that program before using Napster again.
    Now when I log onto Napster, I no longer get the error message, and my songs are once again downloading to the player! It wasn't my fault at all either!
    So, if you have this problem, you're not alone... and there IS help!

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1 Answer

Anonymous

Nice. That worked great.

Thanks for posting.

Posted on Jul 19, 2008

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All of my song are on the player but it wont let me play them sayin DRM licence error how do i fix it??

The Digital Rights Management (DRM) software is either corrupt...try re-installing the software agian...make sure to back up your music first.
tip

Song Formats for Mp3 Players Explained, Part II by Tha Mp3 Doctor WMA files are...

Song Formats for Mp3 Players Explained, Part II
by Tha Mp3 Doctor

WMA files are special. There are two types of WMA file, and the Mp3 or digital Audio Player documentation will not always tell which of these two types the Mp3 player will recognize. Type I is a non-licensed, or non-DRM-protected WMA file. DRM stands for Digital Rights Management, and it is Microsoft’s copyright system for music files. If you have a type of Mp3 player that will only accept non-DRM protected files, the product specs for your player will NOT mention the words "DRM" or "Windows Plays ForSure" on them (unless they are using it in the negative, such as "this player does NOT support DRM encryption"). In MOST cases (there are more and more exceptions), Windows Media Player will convert songs from CD’s that you personally bought from the store into non-DRM encrypted WMA format.

The second type of WMA file is a DRM-encrypted WMA file, and there are several subtypes of these. Every DRM-encrypted file can have "play rights," "burn rights," and "transfer rights." "Play rights" mean you can play the song on your computer, "burn rights" mean you can burn the song to CD, and "transfer rights" mean you can transfer the song to your Mp3 player. Once again, not all WMA files are created equal. If you have a BASIC subscription to a music service such as Napster, you may download songs that have "play rights" – you can play them on your computer without any problem; but they may lack burn rights and transfer rights – so you cannot burn them to CD, or transfer them to your Mp3 player without incident. The solution here is to upgrade your music service to the premium, more expensive subscription that includes burn rights and transfer rights.

Then there are "fixed-term" licenses and "unlimited" licenses on WMA files. A fixed-term license will expire after so many days, months, or years; and will require you to resynchronize your songs to the music service or to your computer in order to continue playing them. This is a key reason behind songs "disappearing." Napster and Rhapsody are two examples of music services with fixed-term licenses. You must resynchronize your Mp3 player to your computer every 30 days, and you must keep you music service subscription active. If you let your subscription lapse, then the songs that were once working will no longer be playable. Once again, the only remedies are to renew your music service subscription (legal), convert those songs into a different format that the Mp3 player will recognize (possibly illegal), or to use DRM-removal software (illegal and unreliable).

One word needs to be said about burning your own personal CD’s and transferring them to the Mp3 player. CD’s naturally put song files into CDA format. Most Mp3 players do not recognize CDA format. So you will have to use Windows Media Player (easiest, IMO) or some other software to convert the CDA files into Mp3, WMA, or some other format that your Mp3 player recognizes, BEFORE you can transfer them to the Mp3 player.

Real Audio files also have an encryption system, and may not work with most Mp3 players – check your product documentation.

Audiobooks are in their own format and bring their own special problems which fall outside the scope of this article.

There are a ton of music services out there. iTunes uses AAC format. Napster, Rhapsody, Bearshare, Spiral Frog, and many others use DRM-protected WMA format nowadays. Limewire and Morpheus generally use Mp3 or non-DRM-encrypted files. Double check the formats that your player will support BEFORE choosing a music service. Conversely, if you already have a music service, choose an mp3 player that’s right for your particular service. Note: most store workers do not have the faintest idea of what I have been discussing in this article, so don’t trust their judgment – educate yourself first.

AS A GENERAL RULE OF THUMB (as always, there are exceptions), all Mp3 players recognize the Mp3 file format. The Mp3 file format is the least problematic of all the file formats. It takes up less space on your Mp3 player than most file formats – so you can load more songs onto your player than if you were using other formats. So, if you download all of your songs into Mp3 format, or tell Windows Media Player to convert your own CD’s into Mp3 format, then you will rarely go wrong.
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Reformat MotoRazr V3xx

update the firmware on your phone
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No Authority

I have a Nextar MA 933A model and have the same problem. The root cause of the issue is the player doesn't support DRM 9 or 10. DRM stands for Digital Rights Management. If the player doesn't support DRM 9 or 10, buying tracks from Napster won't work. The only tracks that will work are those that you convert from a CD. I am disappointed by this. I wouldn't have purchased the mp3 player if I couldn't download from Napster.

When you purchase an MP3 player, look at the product detail and make sure it supports DRM 9 or 10.
0helpful
1answer

It won't let me listen to music

There are a few different possibilities.

1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sureyou are connected to the internet first).

-Tha Mp3 Doctor
0helpful
1answer

Help

There are a few different possibilities.

1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sure you are connected to the internet first).
0helpful
1answer

Deleting

There are a few different possibilities.

1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sure you are connected to the internet first).
0helpful
1answer

Music file problem

Yes, It has to do with using napster. When you purchase songs form napster or most other online digital music vendors, the files that you download have digital rights management or DRM for short. In other words the recording companies have limited your rights to use of the files in some way becasue they are worried that you may go and give them to all your friends and they will have lower profits due to the resulting lost sales. There is a license associated with your digital music file. While there are different license schemes, one sure thing is that you can not play the music on a player that does not support DRM. Luckily the H10 is a Media Transfer Protocol (MTP) player, which means that it does support DRM. You must, however, use the right software to transfer the files; Software that will transfer license information to the player. I think Napster can do this itself but I have never used the service, so I can not be sure. The iriver plus software or Windows Media Player 10 and above should also work if Napster is not performing this task properly. I may also be that you must refresh the licenses for the DRM music files on a regular basis or they will expire. Hopefully using any of the above mentioned transfer programs will accomplish this task. Can you still play the songs on your computer? If not then there may be a more serious issue with your licenses. If you see all of these DRM restrictions as the rediculious hassle that they are, the you should know that there are ways to strip this information from your music files, but it's probably against the rules to go into that here. You should be able to find them if you are interested and willing to look hard enough. I hope you get them working properly.
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