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Official Brand Answer
3,344 Answers
- Posted on Feb 10, 2012
Re: A code 2200 is showing and my copier will not copy....
The 2200 error code indicates that the scanner has stalled. It could be due to the cartridges or the encoder strip
(transparent strip seated behind the cartridge carrier) has gotten loose from
its position. Please follow the steps below to identify and fix the problem:
- Open the printer cover and
remove the cartridges. Note: If the carrier does not automatically move to
the center, turn off the printer or unplug the printer from the power
source and then slide the carrier to the center for the loading position.
- Check the encoder strip and make
sure it is secured in its place.
- Close the printer cover.
- Re-brick your printer. Pull out
the power supply (black box where the power cord is plugged in at the back
of the printer) and put it back after 30 seconds.
- When the printer turns on,
reinsert one cartridge first. Close the printer cover and check for any
errors.
- If no error appears, reinsert
the other cartridge. Close the printer cover.
- Replace whichever cartridge is
causing the error to appear with a new cartridge.
- If no error appears, try to print
a document again to verify that the problem is fixed.
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