My advice is that maybe you should try plugging it into the other ports on your p.c. If you have done this and it still does not work it might be that the usb on the actual player might be broken. If this is so it might be worth sending it to creative and asking for a replacement.
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The Sansa Connect requires that you have Windows Media Player version 10 or later installed on your computer, in order to be recognized by your computer. If you already have WMP 10 or 11 installed on your computer, re-install it.
i will surely help you. you have mentioned that you can see all the songs when your mp3 player is connected to the computer. so what you can do is, you can very well go ahead & format all the songs in your mp3 player using your computer. then you transfer a few songs to your mp3 player(the songs which were not getting recognized in your mp3 player). this should solve your problem.
I couldn't find any software that could make your mp4 works, but if you have windows XP you don't need to have a Cd. The computer by itself recognize it. Also if you have the cable just plug it in the new computer and he will recognize it if it is windows XP. but if you have Windows Vista you will have to buy the Disc. I hope my answer helped you .. Thank you