Got this message "internal memory unknown format". Went to Rio's site, 1st suggestion is reformat drive -- not able to because drive is not recognized. 2nd option do a flash. The flash software does not see the rio. I double checked all the drivers, they are all working fine. But description of drive is unknown. I just upgraded to windows xp professional. And it shows as two different storage files. I am soooooooooo confused can you think of anything else I can do ? Thanks
I know this request is old, but I found it while searching for an answer to the same problem myself. First you need to go to the Rio site and download the most up-to-date firmware. it DOESN'T matter if it's the same version that you have now, you will need the installer program. Download that and install it. Plug in your player to your USB to your computer - BUT (and here's the important part) you need to hold down the menu key while plugging it in. Keep holding until it powers up AND the word "UPGRADER" shows on the screen. Now, run the firmware upgrade program and it will see your player and upgrade the firmware (yes, even if it's the same firmware version. You have to do this step). Once it's completed, unplug the player from your computer and the darned thing works.
Posted on Feb 10, 2007
I cannot believe that the menu button worked i agree with Borbor 1000%. Its amazing how your rio works like new! I telling you that guy knows his stuff!
Posted on Apr 26, 2007
Hey that menu button thing worked. Why don't they tell you that on the web site? Thanks a bunch
Posted on Apr 22, 2007
That happened to me also maybe 4-5 times im so sick of this,i lost all my tracks even. i dont offer rio to anyone
Posted on Mar 22, 2007
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