When watching tv for awhile, a small black pop up screen appears blocking the show. We hit a button on our remote and it goes away for a few seconds then reappears. It appears to do this on certain channels more than others (I think).
Is there any way to get rid of it permanently. We tried to select menu buttons to turn feature off but no option on menu made it go away permanently.
Try bringing up the menu, and see if there's an option "factory default", and try that. you didn't mention what button on the remote you press to get rid of the popup, or what feature you are turning off to get rid of the popup,
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my tv was working fine. somebody hit the menu button on the tv or the remote and i get the black box appearing in the middle of the screen. and also the pip is staying on my tv it keeps showing "a snowy picture of pip sjpwomg channels 2 through 18 i cannot figure out how to get this off of my screen.
If you forgot your password for this feature, press the following buttons on the remote, one at a time. (Note: You must be in the password entry screen) Press, Mute, Display,Clear and Reset, this unlocks parental controls and you can now re-enter a new password. OR TRY THIS.. Press and hold Menu on the TV AND volume down on the remote for 3 seconds. Nothing will appear on the screen, and the Parental Controls will unlock, and you can re-enter a new password with the LOCK PARENTAL CONTROLS
I'm not sure what type of TV you are using,, but most all Large Screens have a reset button someplace. You should be able to reset the TV and fix the problem. Its not the remote, making the image appear, but a command from it was misinterpeted. Sometimes turning the set off will work, but most often it needs to be reset.
EXCEPTION... if you are using a cable box. Disconnect it from power, wait 1 minute and then see if the problem exists. If the cable box is on even with the DVD you may still have this issue. Please reset the cable, and if that doesn't work, reset the TV.