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Under the Troubleshooting steps at the bottom, you will see this text:
Q: I just completed the installation of a Smart Code unit on my door; I am unable to operate it manually, although I checked for smooth bolt operation during installation. What should I do? A: You need to run the "Bolt Direction" routine again; allow the process to run to completion see Section 8 in User's Manual.
So please go through the installation instruction's Section 8 again. (Remove the battery pack first.) It is important to follow this procedure very carefully for success!
If you feel that you are following all steps correctly but the lock is still not functioning properly, please contact the Kwikset Customer Support:
slide the cover off the interior of the door. you will see a program button. you can program two individual codes. to program the first code, press the program button once, then enter your code on the exterior keypad and press the lock button. for the second code you would press the program button twice, then enter the code and press the lock button.
Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.