If you're still under warranty use it and send it back to the company. It's better than fixing and finding this problem or another again after the warranty expires. You wont easily find someone here who knows a good repair person for these things specifically in you area. What is your area anyway? The best thing is to ask around. Most repair shops don't like working on tiny electronics. They don't have the patience for it, it takes too long and their eyes start hurting.... When I had something similar though I went to one shop and they knew to send me to another guy who works on small electronics, but I'm probably across an ocean from you. There's a link from the product page that says "find an mp3....repair person near you" I'm not sure it's completely functional, but you can try it and let us know. Good luck ;]
All songs must be in MP3 or WMA format in order for the player to load any of the songs to play. If songs are in any other format (MP4, ACC) they must be converted to MP3 in order to work. Instructions are on the Intova website how to convert music to MP3 if needed. If the songs that are loaded onto the player are in MP3 format when you press the play button you should see a yellow indicator light meaning the music is playing. If this light does not come on there may be an issue with the player. If this light does come on but you still cant hear any sound then the headphone wires may be damaged. If there is an issue with the player or headphones manufacturer Intova will be happy to help get you back in the water. Please contact Intova at [email protected] for further assistance. Thank you.
Usually answered in minutes!