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1. Use Sansa Media Converter for making suitable videos.
2. AVI, MPEG-1 & MPEG-2 in MPEG, MPG, MPE or VOB
(unprotected) formats. MPEG-4 in AVI format, DAT, ASF, QuickTime MOV, and WMV should work, remember using the Sansa converter.
It is because the e260 is not in MSC mode (where it looks to the computer like a hard disk).
Try this, this will temporarily set your e260 into MSC mode. Then download and install the firmware as per instructions (or use the Sansa Updater software also available on the Sansa site). This will then let you see a menu item to switch to MSC mode.
MSC mode instructions:
Turn on the e200 v2
Put the device in Hold (move Hold button until orange is showing)
Press and hold the Left Button
Plug the 30 pin connector into the device (be sure the USB is plugged into the computer)
Wait for the e200 drive(s) to show up
Follow instructions below and drag files to the e200 drive
If you didnt delete the music from your trial subscription with Rhapsody, they are still on the device, taking up space.
Your device will allow any type of music to be transferred, it doesnt have to be specifically from Rhapsody.
Best idea is to "format" the device to remove everything and try transferring the music onto the device.
Connect the device and go to My Computer>Device Name, then right click on the device and select format. This will erase everything.
If you are not able to format the device, change the mode, then try again. Device>Settings>mode or USB Mode.
Reply if you have more problems.
Best of Luck.
I had this same problem on my sansa and tryed the previous solution with no luck. Out of frustration i email the sansa technical support.
Try these steps to format the player:
-Turn on the player and access MENU > SETTINGS > USB > MSC
- Once the player is set to MSC mode, reconnect it to the computer and open the My Computer window.
- Once you see the Sansa icon in the My Computer window, right-click it and choose FORMAT
- In the Format window, choose FAT 32 and make sure that Quick Format is NOT selected, then choose START
-Once the format has completed, disconnect the player from the computer to allow it to refresh.
If you plan on using Windows Media Player to transfer files, return to the USB menu and set the player to MTP mode. Otherwise, leave the player in MSC mode and you can now resume transferring files.
Formatting your player will deleate all files but you can putt them back on!!!
Best of luck!