Cartridge carrier stuck

The problem could be due to the printer cover sensor getting stuck or the cartridges in the carrier. Please follow steps below to identify and fix the problem:

1. Remove the sheets of paper from the feeder. Make sure there are no foreign objects or debris in the feeder.

2. Open the printer cover and remove both the cartridges.

3. While the cover is open, ensure there are no paper jams and the cartridge carrier is free from obstructions.

4. Close the printer cover.

5. Unplug and re-plug the printer into the power source to reset it.

6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check for errors.

8. If no error appearsl, open the printer cover and reinsert the other cartridge. Check for errors.

9. Replace whichever cartridge is causing the error to appear with a new cartridge. You can also try to insert a different known working cartridge to determine if the other is faulty.

10. Load some paper. Try to print again.

If the problem continues, please contact Lexmark Technical Support Center for additional assistance.

here is your answer this was found here in your manual if you need it heres a link with picture instructions. start on page 15

MANUAL:


Open the printer, and then press down on the print cartridge carrier levers.

Open the color cartridge foil, and then remove the cartridge from the pack.

Remove the tape from the color print cartridge, insert the cartridge in the right carrier, and then close the color
cartridge lid.

If a black print cartridge is included in the box contents, open the black cartridge foil, and then remove the
cartridge from the pack.

Note: You may need to purchase a black print cartridge separately.
14 Remove the tape from the black print cartridge, insert the cartridge in the left cartridge carrier, and then close
the cartridge carrier lid.

Close the printer, and then load plain paper

There 3 light on the printer that able to indicate to user when problem occur. Which is the light u mean here?

1st button light blink rapidly = the printer may be out of paper, so load more paper and press the 1st button itself to continue. Or may be paper jam is occur, so clear the paper jam and press the 1st button light itself to continue.

If 1st button light blink slowly = mean the cartridge carriers are stuck, so raise the scanner unit and remove any object blocking the path of the cartridge carrier, make sure the cartridge are closed and installed properly, then lift the scanner unit, gently push the scanner support towards the cartridge carriers, and carefully lower the scanner unit until it is completely closed. After that press the 1st button itself to continue.

If 2nd LED light blinking = the color cartridge need to be replaced soon.

If 2nd LED light is ON = the color cartridge need to be replaced immediately.

If 3rd LED light blinking = the black cartridge need to be replaced soon.

If 3rd LED light is ON = the black cartridge need to be replaced immediately.

YBC (/\)

The print cartridge carrier could be stuck and clicking agains the wall or gears might be clicking.

If your machine doesn't work at all, open the cartridge cover, take the cartridges out, close the cover, wait for it to call the carriage carrier to the side, then turn it off, unplug wait 2 minutes, plug it back in, turn it on, open the cover, install the cartridges back, close the cover and try printing again.

If that doesn't solve the problem follow these steps

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

If the problem still remains
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

After you have done all the suggestions, whats the status of your printer, are you still unable to print? is the printer still just clicking? are you able to remove the cartridges from the machine or is it just clicking?


If your not able to do the suggestions or the cartridges won't come to the center, your printer has a mechanical hardware problem that will require service.

There 3 light on the printer that able to indicate to user when problem occur.

1st button light blink rapidly = the printer may be out of paper, so load more paper and press the 1st button itself to continue. Or may be paper jam is occur, so clear the paper jam and press the 1st button light itself to continue.

If 1st button light blink slowly = mean the cartridge carriers are stuck, so raise the scanner unit and remove any object blocking the path of the cartridge carrier, make sure the cartridge are closed and installed properly, then lift the scanner unit, gently push the scanner support towards the cartridge carriers, and carefully lower the scanner unit until it is completely closed. After that press the 1st button itself to continue.

If 2nd LED light blinking = the color cartridge need to be replaced soon.

If 2nd LED light is ON = the color cartridge need to be replaced immediately.

If 3rd LED light blinking = the black cartridge need to be replaced soon.

If 3rd LED light is ON = the black cartridge need to be replaced immediately.

YBC (/\)

I see this problem alot after a paper jam occurs and someone has pulled the stuck paper out. There is probably a piece of paper stuck in the printer somwhere. If you open the front toner door and take the cartridge out, you will see a roller at the bottom front. DON"T touch the roller but take it out. You may find the paper there!

THE CARRIER MAY HAVE A FINE PEACE OF PAPER STUCK IN THE FEEDER ROLLER OR IN THE ROLLER PANS, REMOVE EVERYTHING, GET A CAN OF AIR AND BLOW IT OUT GOOD AROUND WHERE THE PAPER FEED AND EXITS THE PRINTER, THE CARTRIDGE MAY MAYBE GETTING SNAGED ON THE PRINT HEAD ALSO. SHACK THE PRINTER UPSIDE DOWN TO GET ANY TYPE OF MATTERAIL IN THE MACHINE, IT CAN BE PAPER, PAPER CLIP, STAPLE, PENCIL, ERASER MATTERAIL,
INK BUILD UP ON THE ROLLERS, CHANGE THE TYPE OF PAPER YOU ARE USING, IT MIGHT BE CHEAP PAPER PRODUCTS, LABEL GUM STUCK INSIDE THE PRINTER HOUSING AND EVERY TIME YOU USE IT JAMS.

ROD

uneconomical to repair, sorry.

hello there. try re-seating the cartridge. Take it out, then put it back in.

Changing print cartridges Changing print cartridges Removing a used print cartridge

1. Make sure the printer is on.
   
2. Lift the scanner unit.
   The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
   
3. Press down on the cartridge carrier lever to raise the cartridge carrier lid.
   
4. Remove the used print cartridge.
   

Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge. Installing print cartridges

1. If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges.
   Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges.
2. Press down on the cartridge carrier levers to raise the cartridge carrier lids.
   
3. Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier.
   
4. Close the lids.
   
5. Close the scanner unit, making sure to keep your hands out from underneath the scanner unit.
   The control panel display will prompt you to load paper and press to print an alignment page.
   Note: The scanner unit must be closed to start a new scan, print, copy, or fax job.