Hi,
Follow step by step...
1. Turn off your printer
2. Press and hold the STOP/RESET button
3. Press and hold Power ON button
4. While holding the Power ON button, release the STOP/RESET button
5. While holding still the Power ON button, press twice the STOP/RESET button
6. Release the Power ON button
7. Wait until it display an "idle" message. It will take about a minute.
8. When "idle" appear, open the top cover to expose the cartridges.
9. Lift up the cover for cartridge holder and take out both the black and color cartridges
10. Return the cover of cartridge holder and turn off the printer
11. Return the top cover and turn on the printer again
12. After the printer initialize, return the cartridges.
Next to........
1. Press and Hold the STOP/RESET button and wait until it self restart.
2. Release the STOP/RESET button the the printer is restarting.
3. Wait for a few seconds
Read More...
Techsupport Printer
Thanks,
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