Formating???? I formated my MP3 on accident when I installed the last firmware.... now I have 0kb on my player and no songs on it at all.... it also said refresh database fail after it turns on.. I tried formating it and it said windows could not complete it... any help?

"File format not supported" means that the song that you've downloaded into your MP3 player is NOT an .MP3 file format. For each MP3 player have their own supported file formats. You need to check the manual of your MP3 player to see what are the supported sound file formats (i.e. .mp3, .wma, .mp4). Then check the file format of the songs that are saved in your player.

If the songs are supported but you're still getting the error message, try to delete all the songs and then download the songs again and save it into your player. If the same problem occur, then it may need a firmware upgrade or reformat.

Thank you and good luck!

I using T sonic 840.
I found the reason for this.

I think you used transferred the songs/ videos from the computer, which had Windows operating system.

Windows has the high possibility to attack your T sonic by means of Viruses and worms.

So, first take a back up of your songs/videos/photos/text documents.
then format it.

Now download the songs/videos/photos/text documents. and before removing your device.
Scan for virus. If you find any virus fix that virus.

Now you cannot see the 0kb free space.


Cheers...!!!

I would try a firmware upgrade first from Sandisk's website, but if that fails to resolve the issue:
1.       “I can’t load any more songs into my mp3 player” or “An incorrect number of songs show up.” (MEMORY/FORMATTING ISSUE)
Sometimes, you can’t load any more songs into your player because, well, there just isn’t any more space left on your player.  Mp3 player product documentation does not actually list the actual amount of memory that you can use in your player, and it doesn’t list the actual number of songs that you can realistically fit on your player.  Every mp3 player needs a certain amount of memory space to operate and firmware upgrades decrease this available space – so, your 2GB mp3 player actually contains only 1.7 or 1.8 GB for music and other media files.  The mp3 player that says “can hold up to 1000 songs” may only hold 400 songs – the product documentation assumes that you are loading a 1-minute song in the lowest possible quality format – not very realistic.  A single 30-minute audiobook, speaker file, or video can seriously bring this number down.
Other times, however, you are experiencing a formatting issue or memory corruption.  If you plug your mp3 player into a computer that has an NTFS file system, and then plug it into a computer that has a FAT32 file system, you may experience this formatting issue (file system/formatting issue).  Similarly, this will happen if you plug an mp3 player into a computer running Windows Vista, and then plug it into a computer running Windows XP (operating system/formatting issue).  Or, if you plug your computer into a PC, and then into a MAC (PC or system/formatting issue).  Or, if you plug it into a computer with Windows Media Player 10, and then into a computer running Windows Media Player 11 (software/formatting issue).
There are three other possible ways to resolve this issue – firmware upgrade, recovery, or reformatting/formatting.  WARNING: All of the methods suggested below will erase all of the songs off your player – back up all files first by transferring them to your PC.  It is best to do a firmware upgrade first – these are available from the manufacturer’s website.  Recovery methods vary by mp3 player – check with your manufacturer’s website or user’s manual for details.  Many mp3 manufacturers have their own recovery tools – the Sansa Recovery Tool, a Philips’ Device Manager Repair, or the Apple Recovery Tool for instance.  Other times, there is a specific button that triggers the recovery mode – volume + for most players, REC buttons for others, play for others, and skip forward for still others.  The general formula goes something like this, although you may have to substitute another button for “volume +”: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Before proceeding with a format or reformat of your mp3 player, check with the manufacturer first.  On many players, a format or reformat along the lines suggested here will override your mp3 player’s native formatting and render your player unusable.  Transcend’s T.Sonic player is especially susceptible to this problem, and should never be formatted.  Also, the instructions below are for Windows-based PCs, not for Macintosh.  There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in some cases by updating the player's firmware or reloading the firmware. Firmware upgrades are available from most manufacturers' websites.
WARNING: The following procedures will erase all songs on the player.
Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.

-Tha Mp3 Doctor

it wont let me add any music it says its not able to

The song format is most likely wrong:
read my "Tips and Tricks" on Song formats for Mp3 players: too long to repost here

Song Formats for Mp3 Players Explained
By Tha Mp3 Doctor
I have seen quite a few threads around Fixya in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in the Mp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC, WAV, RA, etc. Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.
Or, it could be a "formatting" issue:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Make sure the songs do not have DRM encryption, and that they are the right format (mp3, wma) for the player.

Go ahead and do this, in case you have Windows Media Player 11, or the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

The songs that you loaded onto the player are not in the correct format - iTunes, DRM-encrypt. WMA are not allowed, for instance. Convert everything to mp3 format. It is asking you to reformat the player because it wants you to delete the wrong-formatted songs off the player. I would check your user manual to find the best way to reformat.

In general, though, there are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

We could try formatting the player and after the format has been complete try updating the firmware of the player. Change the settings fo the player to MSC then connect to your computer, open my computer and right-click the player and choose format remove the tick mark on the quick format and after the format has been completed. Unplug the device and go to the sandisk website and download the firmware update and install it and when it ask you to connect the device hook the plyer and perform the update for the player. Note: It may be the songs on the player are not that properly transferred that why it is skipping and also the player might also have had bad sectors that is why we have formatted the player. Hope this helps.

some songs may not be in correct format

also, could require a firmware upgrade:


T.sonic cannot operate after it was formatted in Windows
Formatting T.sonic using the “Quick Format” or “Full Format” option in Windows destroys the
default format of the T.sonic. To retrieve the default format, you must link to
http://www.transcendusa.com/ and download the firmware updates for the T.sonic.

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor