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check and clean the condenser coil under the ref , remove the back to the ref if the compressor is real hot you need to put a fan behind the ref for a couple of hours until the compressor cools down then plug it back in.
for no frost type;cleaning of freezer cub underneat is a must...cloggged drain outlet buildup thick frost on your freezer cub..
.ie..for frost type;you must set your thermostat setting to normal,replace it with new one
yes do the check for the baffle. set the controoler for the thermostat to off and the freezer to the coldest setting while have the doors open. take the cover off the baffle and observe if its closed . should close in 10 seconds, also the compressor should be on, as should the evaporator fan and the condenser fan. turn the controls the oposite and the baffle should open. Also make sure that you have seperation of product so that you haev adequate air flow in frig.
When the fans are running the compressor should also be running. If the compressor is hot but not running you have a compressor problem. If the compressor is running check for frost on back wall of the freezer compartment which would indicate a defrost system problem. At five years old have you cleaned the condenser where the heat is transferred to the outside air in the room?