Question about Kenmore 24032\24036 Top Load Washer

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Leaking // bleach/fabric softener dispener isnt emptying

I have a Kenmore Elite model 20992992. The automatic dispensor for the bleach and fabric softener isnt emptying. Water is spraying on the back of the inside of tub area during the drain cycle. It doesnt want to drain and spin in the wash mode but I can manually turn the selector to rinse/spin and make it drain and rinse. I havent removed anything yet...It sounds like a hose has burst, but could it be something w/ the timer/selector?

Posted by Stara Brackins on

  • Anonymous Oct 20, 2008

    I have the same problem - 90 series washer fabric softener/bleach dispenser won't drain. How can I access the "service flash" 26-747 ? I called Sears -
    NO joy. I googled it - no joy.........

  • Anonymous Dec 27, 2008

    I have model 110.28972890 and the bleach/fabric softner dispenser is not emptying.

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Ron Marek

Ron Marek

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Stara, sounds like you have a couple of issues going on here. On the model you posted there was a service flash on the dispensor. They redesigned it to provide an additional air gap for release. There was also a flash on the bleach hose splitting and leaking. The service flash numbers are 26-747 for the despensor and 26-746 for the hose leak. It almost sounds like your transmission is not going into it's nuetral drain. After completeing the agitation, it should drain for about 90 seconds before spinning. This would be a gearcase problem. The gearcase is covered for a period of 5 years, part only. You might want to check where you bought this unit and see if the parts are covered under warranty. Including the dispensor and hose. You would have to pay the labor..Hope this info helps

Posted on Jun 13, 2006

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Cat has it correct, the parts are on my van. I would also check the timer as there is also a service flash on a timer that doesn't allow the rpm's above the critical spin of 430 rpms.

Posted on Sep 10, 2008

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1 Answer

Water is still in my liquid bleach dispenser after load is finished. is this normal?
If it is just water then it could be OK. Most companies use a water stream to flush the bleach and also the fabric softener out of the dispenser systems and into the washer tubs. Some water left over is probably normal as long as the bleach or fabric softener has dispensed.

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WHY DOESN'T FABRIC SOFTNER DISPENSOR NOT EMPTY ON MAYTAG NEPTUNE FRONT LOADER ?
there is three switched valves for cold and one for hot
the three cold are prewash main wash and softener
at the back of the valves back of the machine
there is a little cage inside the valve header

check its not full of dirt
you can remove them for cleaning with a pair of flat nose pliers
if this isnt the case replace the switched valve related to the softener
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Fabric softener dispensor does not empty
For the FAV6800A or FAV9800A:

If you have no water flow to the Softener dispenser or Bleach dispenser see if you can turn the dispenser valves on Service Mode and verify water flow to the reservoirs.
Enter Service Mode (page 14 of the Service manual) by Pressing Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the console beeps.

Now go to page 16 to Service Manual and enter Board Output Test by pressing the Delicates key. This will lock the lid. Now press the Wrinkle Control Key Pad on the console. The Control Board will send 120VAC to the Fabric Softener dispenser water valve. Did you hear the solenoid hum? If so we will now need to turn on the Cold Water Inlet Valve and see if water flows to the dispenser.

Now press the Spin Only key this will turn on the Cold Water inlet valve after 5 seconds press the Off key. The washer will unlock. Check to see if water did flow to the fabric dispenser reservoir. If you heard the Fabric dispenser valve hum then most likely 120VAC was applied to the solenoid. If water did not flow then the Fabric dispenser valve is stuck closed if you heard it hum.

The Bleach/Fabric dispenser water valve is an assembly and is not repairable you have to replace.

Final technical troubleshooting as a technical owner of the machine would be to take my DVM and verify 120VAC from the Control Board to the Fabric dispenser solenoid.
See page 36 lower left hand corner is the Bleach/Softener dispenser valve.
Here is the Service Manual for reference. Sears Parts Direct for reference.

The Part Number for the Dispenser Valve is 25001043 you can order from this site or search the internet for best price try appliancezone.com…

You can remove the Fabric Softner to clean see page 33 of the Service Manual…Rich

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Leaking // bleach/fabric softener dispener isnt emptying
Remove the dispenser cup and clean it. Be sure to use He soap.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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Fabric Softener Won't Dispense
The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.

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4 Answers

Water Softner Dispense wont empty - Kenmore Elite Quiet Pak 4 HE3t
I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.

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Automatic fabric softener dispensor not emptying
The detergent dispenser is located above the detergent drawer. A water pipe is connected to it and water entrance and distributed to drawer's cells (following the programmed cycle)by a lever's movement (part of the dispenser). The lever movement is controlled by two solenoids that received their power from the timer. By opening upper machine's cover you will have an access to the dispenser. Disconnect the power cable from the machine before moving to next test !!!! Look first that they are not any disconnected wires. Move manually dispenser's lever and see if water running to all cells (depend on your movement). In case it doesn't work properly remove the unit from the machine and try to clean it (I hope it will help, otherwise you should replace the unit). In case it works properly (manually) - you should test by a multi-tester solenoid's resistance. the one that doesn't have a resistance measurement should be replaced. Good luck !!

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