Arris SURFboard SB4100 Modem Logo
Posted on Dec 10, 2017
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My SB4100 cable modem will not connect completely. The power light turns on, then the receive one blinks until it becomes a solid light. Then the send light blinks for hours without ever lighting up. The online light never becomes lit and I cannot connect with my laptop through ethernet connection. What can I do?

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Larry Ng

Larry Ng

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  • Arris Master 14,561 Answers
  • Posted on Jun 02, 2022
Larry Ng
Arris Master
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Joined: Apr 07, 2013
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Call the ISP,
if resetting it fails, call thE isp
when called a recording plays how to reset the SB4100
millions a day do.

5 Related Answers

Anonymous

  • 39 Answers
  • Posted on Aug 13, 2007

SOURCE: Re-starting a ARRIS modem after a loss of power

You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.

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Anonymous

  • 17 Answers
  • Posted on Nov 09, 2007

SOURCE: im having problems

Your modem is not synching. It could be a number of possibilities, and you're going to have to do some troubleshooting to narrow it down.

  • Verify that your AC, Cat 5, & ethernet cables are connected securly
  • Verify that your modem is not in "standby" mode
  • Power cycle your modem
  • Try a different cable outlet
  • Call your ISP to make sure your modem is provisioned and your service is set up for cable internet.

Anonymous

  • 86 Answers
  • Posted on Jan 20, 2008

SOURCE: cable modem + dlink router

Your modem needs to be rebooted in order for your router to pull an IP from the modem. To do this, look for a little hole in the back of your modem and use a pen to push the button. Wait for the reboot to finish and then try again in about 20 seconds.

Anonymous

  • 13 Answers
  • Posted on Aug 17, 2008

SOURCE: ONLINE light is off, power, receive and send are on.

Online Flashing - Scanning for a network connection.
On - Startup process complete. Modem aqcuired.

No online means no connection to the cable company DHCP server

Anonymous

  • 14 Answers
  • Posted on Apr 29, 2009

SOURCE: The power light and PC activity light are the only lights that come on. Send/Receive lights don't blink.

the most easy way to connect to the internet is get a bluetooth connetion (zippys) press the tools find device on the bluetooth on ur phone press pair device and press dial up inthe username put ur mobile number and password mobile number dial up number *99# dial

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Related Questions:

0helpful
1answer

"Send" light keeps blinking and won't connect to the internet.
If you can connect to the modem from a computer, run its own test utilities.

If that doesn't return enough instructions either call the modem supplier or internet service provider - hopefully they'll be the same - with the test results, or consider a factory reset... not just a restart or a simple reset but a factory reset.

If the problem is with the modem, either a factory reset will solve it, or it needs replacing.

Be aware that a factory reseat will destroy all your settings
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Nov 06, 2017 • Arris SURFboard SB4100 Modem
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My motorola SB5101 cable modem is connected properly. The power light is green but the receive light is keep on blinking other lights was turn off (send, etc.). Does my modem has a problem?
This light pattern indacates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.
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Aug 29, 2010 • Arris SURFboard® SB5101 Cable Modem
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The Router is showing modem prob : when router out of loop works
Your router needs to be configured correctly

Turn everything off, modem, router and computer.

Turn on the modem first and wait for a solid data/connect light.

Turn on the router, give it two minutes.

Still if problem presists you need to reset the router ..

How to reset::
Push and release the “Reset” button.
The lights on the Router will momentarily flash.
The “Power/Ready” light will begin to blink. When the “Power/Ready” light becomes solid again, the reset is complete
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Jun 05, 2010 • Belkin F5D8236-4 Router
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The wireless light on the router is not lite up and won't connect to my wreless printer, in witch it use to work. i have tried to reset the router and unplug from the moderm, nothing is working. please...
Turn everything off, modem, router and computer.

Turn on the modem first and wait for a solid data/connect light.

Turn on the router, give it two minutes.

Still if problem presists you need to reset the router ..

How to reset::
Push and release the “Reset” button.
The lights on the Router will momentarily flash.
The “Power/Ready” light will begin to blink. When the “Power/Ready” light becomes solid again, the reset is complete
Read full answer
Jun 03, 2010 • Belkin F5D8236-4 Router
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Router not sinking with modem when I run the setup
Turn everything off, modem, router and computer.

Turn on the modem first and wait for a solid data/connect light.

Turn on the router, give it two minutes.

Still if problem presists you need to reset the router ..

How to reset::
Push and release the “Reset” button.
The lights on the Router will momentarily flash.
The “Power/Ready” light will begin to blink. When the “Power/Ready” light becomes solid again, the reset is complete
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May 24, 2010 • Belkin F5D8236-4 Router
0helpful
1answer

My Belink (F5D8236-4) Router stopped working. The modem light blinks orange. When connecting the modem directly to the PC the internet works. How do I resolve tis issue?
Turn everything off, modem, router and computer.
It shows your router is not configured properly
Turn on the modem first and wait for a solid data/connect light.

Turn on the router, give it two minutes.

Still if problem presists you need to reset the router ..

How to reset::
Push and release the “Reset” button.
The lights on the Router will momentarily flash.
The “Power/Ready” light will begin to blink. When the “Power/Ready” light becomes solid again, the reset is complete
Read full answer
May 15, 2010 • Belkin F5D8236-4 Router
0helpful
1answer

Ethernet light is green but continuously blinks is there a problem with modem or ethernet cable?
no, a green light means there is a connection with the network and dns server (gateway to the internet) information is sent allow this network in bundles called packets. Each time a packet is sent the green light blinks.....sometimes when many packets are being sent in succession the light will appear solid. so i wouldnt worry, the green lights on your router and computer are normal and you should become concerned if these lights turn yellow or stop blinking completely.
Good Luck and Please Rate This Post!!!! :D
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Oct 14, 2009 • 2wire (1000-000057-000) Modem
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Tryjng to unlock a Motorola Modem SB4100
hi just power light on sb4100 is there any help out there
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Feb 28, 2009 • Arris SURFboard SB4100 Modem
0helpful
1answer

Ineed to know what blue light tells me that my router is working?
Hi jackmyrtue,

Here's what the lights on the front indicate:


A. Wireless Security
  • OFF Wireless security is off
  • Solid Blue Wireless security is on
B. Wireless-Computer Status
  • OFF Wireless computer is not present
  • Solid Blue Wireless computer is connected to the Router
  • Blinking Amber Problem with wireless computer onnecting properly to the Router
C. Wired-Computer Status
  • OFF Wired computer is not present
  • Solid Blue Wired computer is connected to the Router
  • Blinking Amber Problem with wired computer connecting properly to the Router
D. Router/Power Status
  • When you apply power to the Router or restart it, a short period of time elapses while the Router boots up. During this time, the "router" icon blinks.
  • When the Router has completely booted up, the "router" icon becomes a solid light, indicating the Router is ready for use.
  • OFF Router is off
  • Blinking Blue Router is booting up
  • Solid Blue Router is on and ready
E. Modem Status
  • This icon lights in blue to indicate that your modem is connected properly to the Router.
  • It turns amber when problem is detected.
  • OFF Router is NOT connected to modem
  • Solid Blue Router is connected to modem and functioning properly
  • Blinking Amber Problem with modem
F. Internet Status
 This unique icon shows you when the Router is connected to the
  • Internet. When the light is off, the Router is NOT connected to the Internet.
  • When the light is blinking amber, the Router is attempting to connect to the Internet.
  • When the light is solid blue, the Router is connected to the Internet.
When using the "Disconnect after x minutes" feature, this icon becomes extremely useful in monitoring
the status of your Router’s connection.

  • OFF Router is NOT connected to the Internet
  • Blinking Amber Router is attempting to connect to the Internet
  • Solid Blue Router is connected to the Internet

I hope this helps figure out your PS3 issue.

Thanks and don't forget to leave a rating.

Mark


Read full answer
Feb 01, 2009 • Belkin N Wireless Modem-Router F5D8633au4A
0helpful
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Cant get to internet thru linksys etherfast cable/dsl router
Reset the modem while the router is plugged into it. Do this by disconnecting the power to the modem and then reconnecting.

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Nov 09, 2008 • Linksys EtherFast Cable/DSL Router
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