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Creative zen touch

On the screen the words "Hardware problem" came on one day when I turned on the unit. Is there anyway I can just change out the hard drive? If I can do that myself where do I find the drivers to make the unit work?

Posted by benson shiner on

  • 6 more comments 
  • lutgrks05 Nov 07, 2007

    When I try to turn on my Creative ZEN MicroPhoto MP3 it says "hardware problem" and does nothing.

  • Anonymous Mar 25, 2008

    it freezed and told that it had a harddisc problem

  • Anonymous Apr 22, 2008

    dosent reconize hardware

  • Anonymous Jun 15, 2008

    On the display appears Hardware Problem.

  • Nunya-Biz Aug 06, 2008

    hardware problem displayed on my dell dj 30gig lcd screen

  • willz89 Sep 02, 2008

    i have a creative zen micro photo and its states on the screen that theres a hardware problem can any one help?

  • Anonymous Sep 24, 2008

    I bought ZEN three months in the hardware problem came up. i sent it back and with the new one. three months in the same screen came up. i gave up trying to fix it!

  • Anonymous Apr 15, 2009

    en la



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  • 175 Answers

If you replace the hardrive you dont need to install any drivers. But you said it has a hardware problem not a hardrive, ou might have a component failure somewhere in the unit. Put the player againts your ear and if you hear a clicking noise its a hardrive if not and sounds smooth, your HD is ok.

Posted on Jun 06, 2006


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I won't delete them. It should just turn your player off and then it will work just fine once you turn it on again.
Though I suppose I should mention that I found this thread because I'm looking to find how the reset button works... because I just used mine when my player was seriously jacked up and now it won't even turn on at all. But not to scare you, you shouldn't have that problem (and if you do your player's beyond saving anyways).

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Possibly not a very techical solution, but there's a tiny hole on the base, on the right. get a paperclip or something, push it into the hole and it'll turn off. charge it, possibly might need to be left for a day, then turn it back on. it will need to reload the library, but should work fine after then (this has worked for me several times, once after dropping it down a cliff...)

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Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

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no im sorry to say it best if you just format it and start a gain or try itunes and possibly the program will pick it up ?
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